Learning & Development — (Specialist & Team Lead)

Work Your Magic with us!Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.As a vibrant science and technology company, we believe in science as a force for good. We make a positive difference in millions of people´s lives every day. Our passion for science and technology is what drives our more than 64,000 employees across 66 countries to find solutions to some of today’s toughest challenges and create more sustainable ways to live.We are expanding our Learning & Development function and are hiring for two roles within the Manila Hub – GES Employee Services that will work closely together to deliver efficient, accurate, and timely L&D administration and training services:L&D Services Specialist — individual contributor, providing learning administration support (class management, payments, reporting, inquiry management, stakeholder coordination) to a designated country or business per agreed KPIs/SLAs.L&D Team Lead — people leader, responsible for managing the team's performance against KPIs/SLAs, coaching staff, and partnering with the Shared Services Leadership Team and other stakeholders.Your Role:L&D Services SpecialistPart of the Manila Hub – GES Employee Services, providing learning administration support to a designated country/business per agreed KPIs and SLAs (class management, payments management, reporting, inquiry management, and stakeholder management).Deliver learning administration services as per agreed KPIs and SLAs, following established work instructions for consistency and policy compliance.Provide end-to-end administrative support for learning and development, including pre/post-session activities, vendor coordination, and payments management.Initiate purchase requisitions for training-related expenses, ensuring compliance with procurement policies.Facilitate cross-charging of participants' training costs to the appropriate cost centers.Collaborate with internal stakeholders to understand and support their learning administration needs.Respond promptly to inquiries and ensure accurate resolution via ServiceNow.Work toward agreed performance objectives in alignment with the Employee Services Leadership Team.Demonstrate flexibility and adaptability to varying shift/work schedules and operating hours to meet real-time business needs.Strategic impact: Own class and e-learning management, vendor payments, reporting, and inquiry management through the relevant tools/systems; build effective partnerships and align stakeholders on priorities to minimize delays and enhance accountability.L&D Team LeadManage the team to deliver efficient, accurate, and timely administration services per agreed KPIs and SLAs.Track and measure service delivery against KPIs and SLAs set by the Shared Services Leadership Team.Manage the team through Talent Management and Performance Review cycles, applying operational and strategic leadership skills. (Individual performance weighting: 20%; Management: 80%)Coach the team to pursue continuous improvement and provide constructive feedback.Develop and manage the performance of direct reports.Engage in strategic planning to build and maintain partnerships with MSPs and stakeholders.Support the L&D Operations Manager in Talent Management and Performance & Development Review cycles.Follow standard evaluation/measurement protocols to assess comprehension and readiness for job transition.Strategic impact: Ensure the team delivers L&D support in line with agreed KPIs/SLAs, and ensure all key stakeholder expectations are met, addressing issues/concerns as needed.Who You Are:L&D Services SpecialistBachelor's degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration, or an equivalent field.Preferably at least 2 years of experience specializing in an HR Operations or HR Generalist function within a Shared Services or BPO organization.Understanding and experience using HR systems/tools (e.g., Employee Central, MyLearning, SuccessFactors) and Case Management systems (e.g., ServiceNow).Adequate experience using MS Office applications.Strong sense of ownership and accountability for deliverables and results.Works well with others in a team environment and effectively with stakeholders.Strong commitment to understanding and meeting customer needs and expectations.Excellent critical and analytical skills, with the ability to solve complex problems.Strong attention to detail and accuracy in data.Strong communication skills, with the ability to present information clearly and concisely.L&D Team LeadBachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration, or an equivalent field.Preferably 3–5 years minimum professional/managerial experience specializing in HR Operations or HR Generalist functions within a Shared Services or BPO organization.Experience using HR systems and tools (e.g., Learning Management Systems, SAP P40, SuccessFactors) and Case Management systems (e.g., ServiceNow, Neocase).Proven people-management experience, including direct supervision of a team (FTE ownership).Strong leadership, problem-solving, and analytical skills; results-oriented and performance-driven.Strong level of accountability and integrity, with experience working in a multi-cultural environment.Strong written/verbal communication and stakeholder management skills.What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!Apply now and become a part of our diverse team!