Manager Corporate Travel

About PCFC Port, Customs and Free Zone Corporation (PCFC) is a Government of Dubai organization which unifies and consolidates the role of its constituent subsidiaries and entities, namely, Dubai Customs, Trakhees, Dubai Ports Authority, JAFZA, Dubai Maritime Authority, and PCFC Investment. Officially established in 2001, the entities under the PCFC umbrella include some of the longest serving and commercially successful government departments. PCFC is one of the key government bodies that contributes and drives Dubai’s economic, social, geographical and political vision. PCFC has been a pioneer of trade, customs and logistics not only in Dubai but across the region. It has ignited businesses that have created some of Dubai’s most iconic landmarks, reinvented the concept of Free Zones and continues to be the catalyst in an ever-changing business landscape. As a holding corporation with a history of defining the future, PCFC continues to live up to its motto of “Prosperity through Progress” by enabling trade and logistics industry to drive Dubai’s economic growth forward. About the Role To lead DW Travel’s corporate sales and account management function by developing and executing sales strategies, acquiring and growing corporate accounts, strengthening client relationships, and delivering tailored travel solutions that enhance customer satisfaction and retention. The role is accountable for achieving corporate sales and revenue targets, expanding market presence, negotiating commercially viable agreements, and leading the team to deliver sustainable business growth and high-quality service to corporate clients.Key Accountabilities Lead the development and execution of DW Travel’s corporate sales and account management strategy in alignment with departmental and organizational objectives. Translate strategic priorities into sales plans, KPIs, initiatives and budget requirements to drive revenue growth, client retention and market expansion.Identify, pursue and convert new corporate business opportunities through active lead generation, networking, market engagement and targeted sales campaigns. Develop the corporate sales pipeline and expand DW Travel’s client base and market presence.Lead the achievement of corporate sales and revenue targets by establishing account and team objectives, monitoring performance against agreed KPIs, identifying gaps and implementing corrective or growth initiatives to meet or exceed business targets.Oversee the management and development of corporate client accounts, ensuring regular engagement, effective understanding of client requirements and delivery of customized travel solutions. Strengthen long-term client relationships to improve satisfaction, retention and account growth.Lead the preparation and presentation of tailored commercial proposals and value propositions for new and existing corporate clients. Negotiate client contracts, pricing and commercial terms to secure business while maintaining mutually beneficial arrangements and protecting DW Travel’s commercial interests.Monitor and analyze sales performance, account activity, client feedback, market trends and competitive developments. Provide management with timely reports, insights and recommendations to improve sales effectiveness, identify growth opportunities and support informed decision-making.Drive improvements in corporate sales and account management processes, policies and procedures, including opportunities for digitization and automation. Ensure effective implementation of approved initiatives to improve productivity, client experience and overall service delivery.Lead, manage and develop the corporate sales and account management team by setting clear objectives and performance expectations, allocating responsibilities, monitoring performance, conducting performance reviews and identifying training and development requirements. Support recruitment and build team capability to achieve business objectives.Build and maintain effective relationships with relevant internal departments, suppliers, vendors, DP World stakeholders and other external stakeholders to facilitate client solutions, service delivery, business development and achievement of corporate sales objectives.Ensure corporate sales and account management activities comply with applicable organizational policies, procedures and relevant health, safety, environmental and information security requirements. Manage relevant business risks and ensure timely closure of audit findings and corrective actions within the section.Qualifications 8+ years of experience in travel operations within the travel or hospitality industry and at least 2 years of experience in managing a team.Sound knowledge of the UAE/GCC & International Travel segment. Proven track record with Corporate client accounts.If you believe your qualifications and experience align with the role requirements, please click on the apply, and a member of our Talent Acquisition team will reach out to you if your profile is shortlisted.