Operations Manager

Operations Manager – FoodWhisperer

Location: Hoodi, Bengaluru

Company: GokhanaBusiness Unit: FoodWhisperer – A Subsidiary of GokhanaExperience: 5–8 Years

Employment Type: Full-TimeAbout GokhanaGokhana is a growing food-tech and workplace food solutions company focused on delivering quality food and hospitality experiences across corporate and institutional environments.About FoodWhispererFoodWhisperer is a subsidiary of Gokhana, providing professional food and hospitality solutions to corporate clients and large-scale workplaces.We are looking for an experienced Operations Manager to oversee the overall operations of the FoodWhisperer kitchen in Hoodi, Bengaluru.Key ResponsibilitiesManage end-to-end daily operations of the FoodWhisperer kitchen.Ensure smooth coordination between kitchen, stores, procurement, service and support teams.Monitor food production, quality, hygiene and timely service delivery.Plan and manage manpower deployment, shifts and daily operational requirements.Monitor food cost, wastage, consumption and operational expenses.Ensure adequate availability of raw materials in coordination with the Stores and Procurement teams.Ensure compliance with FSSAI, food safety, hygiene and safety standards.Develop and implement SOPs and ensure adherence to operational processes.Monitor kitchen productivity and identify opportunities for operational improvement.Handle client coordination and resolve operational/service-related concerns.Track customer feedback and implement corrective actions.Conduct regular operational checks and ensure timely closure of observations.Coordinate with HR for manpower, attendance, employee issues and workforce requirements.Coordinate with Finance, Procurement, Stores and Quality teams for smooth operations.Prepare operational MIS, manpower reports, consumption reports and other reports as required.Manage escalations and ensure timely resolution of operational challenges.RequirementsBachelor's degree in Hotel Management, Hospitality, Operations, Business Administration or a related field.5–8 years of relevant experience in food service, institutional catering, corporate cafeteria, central kitchen, QSR or hospitality operations.Strong experience in team and manpower management.Good knowledge of food safety, hygiene and FSSAI requirements.Understanding of food cost, inventory, wastage and operational cost control.Strong leadership, communication and problem-solving skills.Ability to manage high-volume food operations in a fast-paced environment.Candidates with corporate catering / institutional food service experience will be preferred.Candidate should be comfortable working from Hoodi, Bengaluru.Key SkillsOperations Management | Food Service Operations | Kitchen Operations | Team Management | Manpower Planning | FSSAI | Food Safety | Cost Control | Inventory Management | Client Management | SOP Compliance | MISWhy Join Us?Be part of FoodWhisperer, a subsidiary of Gokhana, and contribute to building efficient and customer-focused workplace food and hospitality operations.

Location: Hoodi, Bengaluru