Product Engineer

Role: Product Engineer (Gen AI)Experience:3+ Yearslocation: HyderabadThese roles will support the scaling of our low code/no code Gen AI team, focused on deploying agentic workflows across our Support Operations and Communications teams. Here are the core technical expectations:Primary Technical SkillsAgentic AI / LLM Application Development – Hands-on experience building and deploying AI agents using frameworks such as LangChain, Amazon Bedrock Agents, CrewAI, or similar orchestration toolsPrompt Engineering & LLM Optimization – Strong ability to design, test, and iterate on prompts for production-grade use cases including classification, summarization, and reasoning tasksLow Code/No Code Platform Experience – Familiarity with Amazon internal platforms such as:Amazon Quick Suite (Quick Flows for task automation and orchestration, Quick Automate for multi-agent enterprise process automation)Agent Spaces for building and deploying agentic interfacesProtozoApp for rapid application prototyping and deploymentWorkflow Automation & Integration – Experience connecting AI agents to enterprise systems via APIs, webhooks, and event-driven architectures (e.g., ticketing systems like SIM-T, communication platforms, QA tools)NLP / Text Classification – Understanding of natural language processing concepts, particularly as they apply to ticket triage, root cause analysis, and intent classificationNice-to-Have / Secondary SkillsExperience with RAG (Retrieval-Augmented Generation) architecturesFamiliarity with evaluation frameworks for AI output quality (accuracy, hallucination detection, human-in-the-loop review)Background in process automation or operations support environmentsExperience with quality assurance automation or testing frameworksUnderstanding of escalation logic and severity-based routing