Quality Assurance Supervisor

Responsibilities

Lead complaint handling: register complaints, assign investigations, obtain CCIRs from QA, and share responses with stakeholders/customers.Coordinate with internal teams to implement and track CAPs; maintain an updated complaint tracker.Liaise with QSR customers for external and internal product cutting sessions to ensure consistency.Work with Supply Chain and Retail teams on product return verification and control.Collaborate with QSR and Production teams for new product development, samples, and approvals.Visit depots, outlets, and customer sites to investigate product issues.Coordinate with Regulatory Affairs for SFDA/Baladiya visits and QA-related requests.Review and verify product artworks developed by the lab.Prepare product registrations on SFDA and other export portals.Conduct FG specification and product training for production staff, including sessions in Arabic to enhance competence.

Requirements

Bachelor’s degree in Food Technology, Microbiology, Chemistry, or related field.Minimum 2–4 years of experience in supervisory role in quality inspection/quality assurance in a food manufacturing industry (bakery preferred).