Receptionist

Job SummaryWe are looking for a polished and energetic Front Desk Receptionist to serve as the face of our company and the primary point of contact for everyone entering our building. You will manage the day-to-day operations of our front desk and lobby area, ensuring a seamless, secure, and welcoming experience for guests, clients, and employees alike.Key ResponsibilitiesGuest & Visitor Experience: Greet and welcome visitors warmly as soon as they arrive. Answer questions, provide directions, and connect guests with the appropriate staff members.Lobby & Front Desk Management: Maintain a pristine, organized, and professional appearance in the reception and lobby areas. Ensure reading materials, digital displays, and refreshments are stocked and tidy.Switchboard Operations: Manage a multi-line phone system; answer, screen, and route incoming calls efficiently while taking accurate messages.Access Control & Security: Enforce building security protocols by monitoring visitor logs, issuing guest badges, and ensuring unauthorized individuals do not enter the premises.Deliveries & Logistics: Act as the central hub for all incoming and outgoing mail, packages, and couriers. Sort and distribute items promptly.Administrative & Facilities Support: Assist the operations or HR teams with basic clerical tasks (data entry, scanning, binding documents) during downtime. Monitor and reorder front-desk and office supplies.Meeting Room Booking & Scheduling: Manage the meeting room calendar to prevent scheduling conflicts and double bookings.Requirements & QualificationsEducation: Bachelor's Degree required; hospitality or business-related coursework is a plus.Experience: 1–3 years of experience in a front desk, reception, customer service, or hospitality role.Tech Savvy: Proficiency with multi-line phone systems, digital check-in software (e.g., Envoy), and core office tools (Microsoft 365, Google Workspace).Language: Excellent English communication skills (spoken and written).Core CompetenciesProfessional Presence: Excellent verbal communication, active listening, and a well-groomed, professional presentation.Multi-Tasking Pro: Ability to handle a ringing phone, a guest standing in front of you, and an incoming delivery courier simultaneously without losing composure.Punctuality & Reliability: As the opener/closer of the front desk, consistent and timely attendance is absolutely critical.Discretion: Ability to handle sensitive or confidential visitor and company information with total integrity.