Retail Catering Manager

Retail Catering ManagerLead. Deliver. Inspire. Be part of matchday magic.Blackburn Rovers Football Club, Ewood Park, Nuttall Street, Blackburn BB2 4JF£33,000pa + excellent benefits40hrs pw 5/7Free Parking, Free meals onsite Job Introduction Are you an experienced hospitality or retail catering leader who thrives in fast-paced, high-volume environments? Do you have a passion for delivering exceptional fan experiences, leading teams to success, and maximising commercial performance?At Sodexo Live!, we're seeking an ambitious and driven Retail Catering Manager to take ownership of our retail food and beverage operation at the iconic Blackburn Rovers Football Club.As Retail Catering Manager, you'll be responsible for the end-to-end operation of our public bar and retail beverage service across the stadium.You'll lead the planning, preparation and delivery of service across:35 catering bar units and two fan zonesMatchday attendances of up to 30,000 supportersNon-matchday events and hospitality operationsCellar management, stock control and bar logisticsWorking closely with the General Manager and wider leadership team, you'll ensure operational excellence, maximise revenue opportunities, control costs, and deliver exceptional guest experiences.This is an opportunity to play a key role in one of the most exciting event environments in the UK, overseeing a large-scale operation serving thousands of fans and guests on matchdays and major events.You'll be particularly well suited to this role if you've worked within stadiums, sports venues, event catering, large-scale hospitality operations, retail food and beverage environments, leisure attractions, pubs, bars or other high-footfall customer-focused businesses.If you're a hands-on hospitality leader who loves the buzz of live events, understands high-volume food and beverage operations, and is passionate about delivering outstanding experiences, we'd love to hear from you.

What You'll Do

Lead all public bar and beverage operations across the venueManage stock ordering, controls, rotation and monthly stocktakesDrive beverage sales, profitability and gross margin performanceEnsure bars are fully prepared and operationally ready for every eventRecruit, train, motivate and develop casual event teamsManage labour budgets and staffing levels effectivelyChampion Health & Safety, Food Safety and compliance standardsDeliver operational plans for matchdays, concerts and special eventsUse data, reports and EPOS systems to drive performance improvementsIntroduce innovative ideas that enhance customer experience and commercial resultsBuild a positive, high-performing team culture focused on service excellenceWhat You Bring:Proven management experience within a high-volume catering, hospitality, retail catering, stadium, event catering, leisure, entertainment, visitor attraction, bar, pub or licensed venue environment.Strong leadership skills with the ability to motivate, engage and develop large teams in a fast-paced operation.Experience managing stock control, ordering, stock rotation, labour budgets and operational costs to deliver strong commercial performance.A passion for delivering outstanding customer service and creating exceptional guest experiences.Strong planning, organisational and problem-solving skills, with excellent attention to detail.Knowledge of Food Safety, Health & Safety and compliance requirements within a catering or hospitality environment.Experience using EPOS systems and operational reporting tools to drive performance and decision-making.Comfortable working under pressure in a dynamic, high-volume venue where no two days are the same.Ability to manage multiple priorities while maintaining high operational standards and service delivery.Self-motivated, proactive and able to work on your own initiative as well as part of a wider management team.Flexible approach to working hours, including evenings, weekends, matchdays and special events.Relevant qualifications such as Food Hygiene, IOSH Managing Safely, First Aid or a Personal Licence are advantageous but not essential.DesirablePersonal Licence HolderIOSH Managing Safely or equivalentFood Hygiene certificationFirst Aid qualificationExperience delivering training and coaching teams