SAP CS& CMM Functional consultant

JD for SAP S/4 HANA CS&CMM Functional ConsultantJob Experience & Candidate Profile

• 7+ Years of ISU Experience
• 2 -3 years of SAP Implementation Experience
• 3-4 years of SAP Support Experience
• SAP Certification will be an added advantage.SAP S/4HANA CS (Customer Service) & SAP S/4HANA CMM Functionalities Well versed in ISU -Customer Service Base customizing and configuration Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)  Hands on configurationKnowledge in following areas:
• Interaction Center
• Move-in,
• Move-out,
• Service notification,
• Service work order,
• Disconnection/Reconnection, etc…  Expertise Queues (TRFC/QRFC) handling and trouble shooting Experienced in SAP Business Master Data /Technical Master data configuration  Should have hands on experience, architectural knowledge on SAP CS module with specific focus on interaction with third party systems SYCLO, Work manager and MRS  Well versed in Functional workflow designed  Knowledge in web service integration with SAP s4HANA  Knowledge in Mobile Application like Fiori etc…  S/4 HANA Customer Management implementation will be an added advantage.  Expertise in S/4HANA CMM WEB-UI Interaction Center, Complaints and Customer service process  Should have hands on experience, architectural knowledge on S/4HANA CMM module with specific focus on interaction with third party systems IVR and CTI  Experienced in SAP Collection management WEBUI integration  IC web Client and SAP S/4HANA CMM Integration  Well versed in base customizing and WEBUI configuration  Module Expertise in SAP S/4HANA Service  Strong change management, business process mapping and re-engineering experience required  Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.  One full life cycle implementation of SAP S/4HANA CS & CMM is an additional plus.  Independently be able to work on project requirements in his/her specific work streams with quality deliverables.