Senior AI Business Analyst

Our client is a large, established retail group in Dubai. The business is undergoing a significant transformation of its retail operations and is investing in automation and AI to simplify how it works.This role will lead process re-engineering and AI-driven use cases from discovery through to measurable results. Only candidates who can demonstrate previous leadership and stakeholder management experience will be successful.ResponsibilitiesMap current-state processes across merchandising, supply chain, inventory, pricing, promotions, POS, fulfilment, returns, CRM, finance and FinanceDocument As-Is processes using BPMN 2.0, SIPOC and value stream maps, including exceptions, workarounds and system hand-offs.Establish performance baselines such as cycle times, error rates and cost-to-serve through interviews, observation and data analysis.Design future-state processes with a clear rationale, expected impact and trade-offs for each change.Apply Lean, Six Sigma and value stream techniques to remove waste and streamline cross-functional workflows.Build ROI-based business cases linking process improvements to strategic goals.Identify and prioritise AI and automation opportunities, and lead the design of scalable workflow automations.Define functional and non-functional requirements, user stories and acceptance criteria with technology teams.Track automation outcomes against KPIs including time saved, error reduction and cost savings.Act as a trusted advisor to senior executives, running workshops and steering committees and aligning stakeholders.Requirements15 years’ experience in senior business analysis or business process consulting in complex, multi-system environments.Deep retail domain expertise across core retail processes.Proven track record leading substantive process re-engineering programmes in large organisations.Hands-on experience designing and deploying workflow automations across live business processes.Experience taking AI use cases from identification through to deployment and impact measurement.Practical delivery experience with BPMN 2.0, Lean, Six Sigma, Value Stream Mapping, SIPOC, RACI and gap analysis.Strong executive stakeholder engagement, including C-suite workshops and decision-making sessions.CBAP, CCBA or Lean Six Sigma Green/Black Belt highly valued.Familiarity with Oracle Retail, SAP, Salesforce Commerce, UiPath, Power Automate or Automation Anywhere is a plus.