Senior Desktop Support Engineer

Company Description Care Infotech provides on-call and day-based IT support services, specializing in backup support for desktops, laptops, and servers. The company focuses on reliable, hands-on technical assistance for businesses that require prompt resolution of hardware and software issues. Care Infotech aims to ensure minimal downtime and stable operations through responsive troubleshooting and maintenance. The team works closely with clients to deliver practical, efficient solutions tailored to their IT environments.Role Description The Senior Desktop Support Engineer is a full-time, on-site role based in South Mumbai. This role is responsible for providing advanced technical support for desktop computers, laptops, and related hardware, including installation, configuration, and maintenance. Day-to-day tasks include diagnosing and resolving hardware and software issues, supporting printers and peripherals, performing system updates, and ensuring data backup and recovery procedures are followed. The engineer will respond to support requests, prioritize incidents, document solutions, and collaborate with other IT staff to maintain a stable and secure environment. The role may also involve mentoring junior support staff and contributing to continuous improvement of support processes and standards.Qualifications Strong hands-on experience with desktop computers and computer hardware, including installation, upgrades, and maintenance.Proficiency in technical support and troubleshooting for operating systems, applications, and user environments.Experience with printer support, including configuration, network connectivity, and resolving print-related issues.Solid understanding of basic networking concepts, user account management, and endpoint security best practices.Relevant certification such as CompTIA A+, Microsoft desktop support, or equivalent practical experience.Ability to communicate clearly with non-technical users and provide patient, solution-focused support.Experience in an on-site support role and familiarity with ticketing or helpdesk systems.Ability to work independently, manage multiple incidents, and maintain accurate documentation.