Service Manager (Chiller Systems)

Service Manager (Chiller Systems)Full-time, PermanentJurong EastBuild a career with confidenceA global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.About the roleSupervises Field Service Technicians, managing day-to-day priorities, solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

As a Service Manager for Heavy Team (Chiller system), you’ll be responsible for:Coordinates, prioritizes, and resolves issues encountered by Singapore team on all Chiller system maintenance and repair works.Optimizes the usage of manpower, standard time, equipment, and energy of team.Escalates key issues that will impact the business.Manages team according to established programs and objectives.Quality Issue ManagementContacts customers, collects feedback, and establishes and maintains good relationship with customers.Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.Forecast, monitor and document financial performance against planRecruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirementsManage end-end service delivery processes from renewals of contracts to service delivery and account receivable (for renewals, captured, conversion contracts) with aid of systems such as Salesforce, Smax, SAPManage a team of service technicians direct reports, and a few in-house subcontractorsEngage in end-end process with subcontractors, from quotations comparison to site deliverables to invoiceDrive EH&S initiatives, create EHS awareness and monitor complianceEnsure adoption of tools by team in daily operations such as Salesforce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal botResponsible for KPIs such as productivity, field expenses, SA/SR revenue, renewal/capture/conversion rate, contract margins, PM completion%, connected assets targets at branch-levelRequirementsWe are looking for people who are in Customer Service. If this is you, get in touch.As a minimum you must have:Diploma/Degree in Mechanical Engineering with minimum 10 years of relevant experience.Experienced in HVAC/manufacturing industry is an advantage.Experienced in managing a team is a must.Pleasant personality, good attitude and good communication.Good stakeholder management skill.Familiar with SAP and Salesforce system is an advantage.BenefitsWe are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.Our commitment to youOur greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.Join us and make a difference.Apply Now!