Technology Manager

Technology Manager will build and manage a high-performing Technology function that delivers reliably through its people, ensuring technical and creative specialists are properly prioritized, challenged, supported and held accountable for outcomes. Will act as the single accountable point between senior leadership, clients and the Technology teams, ensuring work is delivered on time, to the required standard and with clear commercial value.RequirementsKEY RESPONSIBILITIES Delivery & Request Management Own the intake and prioritization process for all Technology requests. Allocate work across the team based on business priority, capacity and agreed deadlines. Require clear owners, estimates, milestones and acceptance criteria before significant work begins. Track deliverables and projects, resolving blockers before deadlines are missed. Challenge unnecessary complexity, scope creep and technical rabbit holes where they do not materially improve the business outcome. Review team output against quality, documentation and handover standards before release. Ensure stakeholders receive clear updates on progress, risks and delays. Team Leadership & Management Line manage team members across IT, Brand & Design, AI and other Technology functions. Set clear objectives, delegate work and hold team members accountable for delivery. Run regular one-to-ones, performance reviews and development plans. Manage specialists with different working styles and technical backgrounds. Ensure strong individual contributors operate effectively as part of a team rather than in isolation. Develop technical staff into effective team members and future managers where appropriate. Identify capability gaps and lead recruitment, onboarding and team structure as the function grows. Ensure delegation, succession planning and knowledge transfer across all areas. Technical Oversight & Challenge Maintain sufficient working understanding across IT infrastructure, software, security, AI, digital systems and Brand & Design to manage the function effectively. Ask the right questions and test assumptions rather than accepting technical explanations at face value. Challenge estimates, proposed solutions, timelines and costs where they do not appear reasonable. Ensure technical solutions are proportionate to the business need, cost and risk. Know when to challenge and when to defer to genuine specialist expertise. Escalate matters requiring deeper technical judgment rather than pretending to be the technical expert. Translate technical decisions into clear business impact, cost, risk and timelines for senior leadership. Stakeholder & Client Management Serve as the Technology contact for the CEO, COO and business heads. Translate business requirements into clear, deliverable briefs for the team. Manage Technology client relationships, including scope, expectations and escalations. Run regular client service reviews against agreed deliverables and service levels. Ensure technical teams communicate clearly with non-technical stakeholders. Raise risks and issues early, together with clear options and recommendations. Commercial & Financial Management Track Technology spend against budgets set by senior leadership. Track team utilization and billable client hours against agreed targets. Support senior leadership with scoping and pricing technology work for clients. Manage vendor contracts, renewals and external suppliers to control costs and avoid unnecessary lock-in. Assess whether capabilities should be built internally, outsourced or supported through specialist suppliers. Ensure Technology resources are focused on work that creates clear business or client value. Strategy & Planning Own and coordinate the Technology roadmap, working with technical leads and senior leadership to determine priorities. Balance resources and priorities across IT, AI, Brand & Design and other Technology capabilities. Present monthly plans, progress, risks and resource requirements to the CEO and COO. Assess new technologies and tools based on business value, cost, risk and strategic fit. Plan team capacity and skills against the roadmap and expected client demand. Ensure short-term operational demands do not prevent progress on longer-term priorities. Documentation, Governance & Business Continuity Ensure all critical systems, processes and projects are documented to a standard that allows another suitably skilled person to operate them. Regularly test whether documentation is usable through handover and independent execution. Treat undocumented systems and single-person knowledge dependencies as operational risks. Ensure no critical system or service depends on one individual. Enforce security, access control and data protection standards across all Technology teams. Ensure appropriate handover, version control and documentation standards are followed. Resolve technical disagreements within the team, escalating material risks where appropriate. Required: 10+ years’ experience, including 4+ years managing teams with direct reports. Experience managing technical teams in IT, digital, agency or managed services. Proven record managing delivery, priorities and requests across multiple stakeholders. Experience managing suppliers and delivering commercial outcomes. Client-facing account management or service review experience. Sufficient technical understanding to challenge estimates, proposals and decisions. Excellent communication with leadership and non-technical stakeholders. A degree in a relevant field or equivalent. Nice to Have: Experience managing mixed technical and creative teams. Managed service provider or digital agency experience. Experience with billable hours, utilization and service reporting. ITIL, PMP, PRINCE2 or Agile. Experience in shared services or multi-entity organizations. BenefitsAt Nexus Solutions, we value each team member and believe in building high-performing teams within a collaborative, close-knit scale-up environment that encourages ownership, accountability, and long-term growth.With European roots and operations across six countries, we have an established presence in Dubai and are now actively expanding our footprint in the region. As we grow, we are focused on strengthening our culture with people who are driven, commercially minded, and committed to building strong working relationships and a shared team spirit.Our global team delivers a wide range of technology, operational, and consulting solutions to clients. In an increasingly complex and tightly regulated environment, our clients need more than just world-class technology, they need experienced partners who can guide them through regulatory, operational, and compliance challenges. Why Join Us?Make an Impact: Your work will directly contribute to our organizational growth and financial health.Collaborate Globally: Work with dynamic teams across multiple countriesInnovative Environment: We value ideas and move fast to implement improvementsGreat Culture: We work hard, support each other, and enjoy what we do.What We OfferPremium Medical Insurance: Your health and well-being are our priority.Performance-Based Bonuses: Annual rewards based on your contribution and impactCorporate Benefits: Including gifts for special occasions and team-building activities