Unit Manager - Critical Care

Purpose of the Role:The Unit Manager is accountable for the Cardiology Critical Care Unit and is charged with ensuring safe, high-quality patient care and a positive client experience. The role leads and engages the unit’s nursing team and manages its fi nancial and other resources, so that clinical risks are controlled and processes run efficiently.

Duties and Responsibilities

Clinical Quality and Patient SafetyDeliver safe, evidence-based patient care in line with company clinical standards, policies and procedures.Maintain compliance with infection prevention and control, auditing and accreditation requirements.Clinical Risk ManagementIdentify, report and mitigate clinical risks in the unit, including incidents, adverse events and near misses.Resolve patient complaints promptly and apply the lessons learned.People LeadershipLead, coach and develop the nursing team; manage rosters, productivity, performance and employee relations.Build an engaged, accountable team culture with strong retention.Financial and Resource ManagementManage the unit's operational and capital expenditure within budget guidelines.Optimise the use of staff, equipment and consumables.Client ExperienceOwn and actively improve the patient and family experience in the unit and across the hospital.Interdepartmental CollaborationWork with theatre, pharmacy, allied health, support services and other units to achieve shared outcomes.Stakeholder RelationsBuild constructive relationships with doctors, patients, families, funders and management.Knowledge and Experience:Minimum 7 years' Professional Nurse experience in a hospital.Minimum 3 years' leadership experience in a hospital.Continuous improvement and quality assurance methodologies (e.g. ISO, COHSASA, JCI standards).Educational Qualifications & Professional Registrations:Bachelor’s Degree in Nursing Science.Postgraduate Diploma in Nursing - Critical Care.Current and valid registration with the South African Nursing Council (SANC) — mandatory and non-negotiableRegistration must be maintained in good standing throughout employmentSkills and Attributes:Nursing functional knowledge and relevant nursing legislationClinical risk management and patient complaint managementInfection prevention and controlAuditing and accreditation processesContinuous improvement and quality assurance methodologiesFinancial and budget managementHR processes, employee relations and staff productivity managementHealthcare industry knowledgeComputer literacy (Microsoft Office)Decisive, visible leader who stays calm under pressureStrong communicator with a patient-centred mindsetSound judgement, integrity and attention to detail