University Tutoring Specialist

About the RoleElisia Education Hub is seeking a proactive and student-centered University Tutoring Specialist to coordinate and strengthen our university tutoring program. This role plays an important part in improving academic performance, supporting students who experience learning difficulties, and contributing to institutional student retention.We are looking for an organized and collaborative professional who can coordinate tutors, monitor student progress, identify academic risk factors, and implement timely support strategies. The ideal candidate combines an understanding of teaching and learning with strong program management, communication, and data analysis skills.Key ResponsibilitiesCoordinate and continuously improve the university tutoring program, ensuring that students have access to appropriate academic support.Recruit, onboard, train, coordinate, and monitor tutors to maintain effective and consistent tutoring services.Organize tutor assignments, schedules, session availability, and course coverage according to student needs.Identify students experiencing academic difficulties and coordinate timely interventions before challenges lead to course failure, academic probation, or withdrawal.Monitor tutoring attendance, student participation, academic progress, and completion of assigned support activities.Collaborate with faculty, academic advisors, the Mentoring Specialist, and other university departments to address student needs.Identify courses with high demand for tutoring or recurring academic difficulties and recommend targeted support strategies.Maintain accurate records of tutoring sessions, student referrals, tutor performance, and intervention outcomes.Analyze program data and key performance indicators (KPIs) to evaluate tutoring effectiveness and identify opportunities for improvement.Prepare periodic reports on tutoring utilization, student engagement, academic progress, and program outcomes.Contribute to Academic Support Program initiatives and institutional efforts to improve academic recovery, persistence, and student retention.Qualifications and RequirementsBachelor's degree in Education, English, a relevant academic discipline, Student Affairs, or a related field.Minimum of three (3) years of relevant professional experience in higher education, teaching, tutoring, academic support, or a related area.Candidates with a background as English teachers/professors or professionals from other academic disciplines are encouraged to apply.Advanced English proficiency is required, including professional written and spoken communication.Strong organizational, communication, problem-solving, and interpersonal skills.Experience supporting students, delivering instruction, coordinating educational activities, or working in an academic environment.Ability to coordinate multiple activities, monitor progress, and follow up on student support needs.Proficiency in Microsoft Office or Google Workspace, particularly spreadsheets and reporting tools.Ability to collaborate effectively with tutors, students, faculty, and institutional stakeholders.Preferred QualificationsExperience coordinating tutoring programs, academic support services, or educational teams.Familiarity with academic probation, early intervention, academic recovery, or student retention initiatives.Experience monitoring performance indicators, analyzing student data, and preparing reports.Familiarity with student information systems and learning management systems.Teaching qualifications or certifications, as well as knowledge of pedagogy, educational psychology, or learning strategies, are desirable but not required.Candidates with strong experience in tutoring, academic support, student follow-up, or educational program coordination are encouraged to apply, even if they do not have a formal teaching qualification.What Success Looks LikeThe successful candidate will help ensure that tutoring services are accessible, well-coordinated, and focused on measurable student outcomes. Performance will be evaluated through indicators such as:Tutor recruitment, onboarding, participation, and compliance.Student utilization of tutoring services and attendance.Tutoring coverage for high-demand and high-risk courses.Student satisfaction and feedback on tutoring services.Timely identification and follow-up of students experiencing academic difficulties.Academic progress, course completion, and recovery outcomes.Contribution to student persistence and institutional retention goals.Work Environment and ExpectationsThis is a full-time, on-site position based at our campus in Colón, Querétaro, Mexico. Candidates must be able to commute to the campus and work collaboratively in a student-centered university environment.At Elisia Education Hub, we believe that timely academic support can make a meaningful difference in a student's university journey. If you are passionate about teaching, learning, and helping students overcome academic challenges, we encourage you to apply.