Vice President Operations

Job Title: Vice President of OperationsReports To: Agency PresidentSalary Range: $125,000 – $150,000POSITION SUMMARY:The Vice President of Operations leads day-to-day operational performance across the agency’s offices, partnering with the Agency President, department managers, and the Sequel Leadership team to execute operational strategy and deliver consistent results.ESSENTIAL DUTIES & RESPONSIBILITIES:Execute operational strategies to improve efficiency, streamline processes, and drive performance across agency departments.Support the “intentional integration” of acquired firms, partnering with the Agency President, Sequel’s corporate M&A team, and Sequel Leadership.Oversee department-level managers, including their professional development, adherence to company processes, and accountability to established KPIs.Partner with senior leadership to identify growth opportunities, drive innovation, and enhance operational capabilities, contributing to the annual OKR process.Produce and monitor monthly reports to ensure timely policy renewals, and work with department managers to review and manage workloads and backlogs.Assess the quality of data within the agency management system and work with respective teams to validate and clean it up as needed.Monitor market trends and the competitive landscape to identify potential risks and opportunities.Implement minimum operational standards across retail offices and monitor results.Travel regularly to satellite offices to advance agency initiatives.Lead recruiting at the local level, in coordination with People & Culture, including service and production roles.Other duties as assigned.CORE COMPETENCIES:In-depth knowledge of agency management system functionality, workflow procedures, and sales and service processesSets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilitiesAbility to evaluate and make decisions, recognize potential hazards, and take appropriate precautionsSkilled at working with teams at all levels of a retail organizationAbility to communicate clearly and effectively with external contacts and employees at all levels of the organizationExceptional written, oral, and presentation skillsInnovative, entrepreneurial mindset with strong motivational ability and a talent for finding and retaining top employeesStrong analytical, decision-making, and problem-solving skillsAbility to develop and adhere to a budget consistent with organizational objectivesSound judgment and discretion in establishing and maintaining effective working relationshipsAbility to read, analyze, and interpret financial reports, legal documents, and contractsAbility to analyze root causes and develop comprehensive solutionsAbility to define problems, gather data, establish facts, and draw valid conclusionsReliable follow-through and consistently sound judgmentMINIMUM QUALIFICATIONS:Strong interpersonal skills, including collaboration, influencing, and negotiation.College degree preferred; MBA or similar advanced degree a plus.Professional qualifications/insurance licenses as required by the Company, or ability to secure within a reasonable timeframe.Minimum of 7 years of experience in insurance brokerage, including at least 3 years in an operations leadership or management role.Strong financial acumen, with strong understanding of the insurance brokerage industry, people development and management, change management, and business strategy.Excellent leadership skills, with a proven ability to translate corporate strategy into local execution.Experience with retail M&A integration preferred.Ability to serve as a Sequel brand ambassador in the market.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.