Workplace Support Engineer

About the RoleDXC Technology is seeking a customer-focused Workplace Support Engineer to provide end-user IT support, troubleshoot technical issues, and coordinate with global support teams and vendors. The role involves supporting VIP users, managing incidents and service requests, and contributing to desktop support projects and service improvements across Asia.Key ResponsibilitiesProvide L1/L2 desktop support for hardware, software, Windows 11, Microsoft 365, Outlook, Teams, mobile devices, printers, and network issues.Troubleshoot audio/video conferencing systems and meeting room equipment.Log, track, prioritize, and follow up on incidents and service requests using ServiceNow.Coordinate with global teams, engineering teams, and vendors for issue resolution and root cause analysis.Support VIP users and maintain strong customer relationships through proactive communication.Review and approve service requests, change requests, and global changes, as authorized.Support hardware refresh projects, inventory management, software distribution, patching, and security maintenance.Guide and mentor desktop support teams, contribute to knowledge sharing, and drive continuous service improvement.Maintain end-user documentation and support risk reporting and compliance requirements.Required SkillsHands-on experience with Windows 11, Microsoft 365, Active Directory, Azure, and Windows Server.Knowledge of basic networking, iPhone troubleshooting, printers, and audio/video conferencing equipment.Familiarity with ServiceNow ticketing and ITIL processes.Strong troubleshooting, analytical, and problem-solving skills, including effective use of knowledge bases and AI tools.Excellent communication, customer service, prioritization, and follow-up skills.Proactive, adaptable team player with basic project management knowledge and a willingness to learn new technologies.Eligibility3–5 years of workplace IT support experience, preferably in a banking environment.Degree/Diploma in IT or a related discipline.ITIL certification is required.