Business Excellence Manager

POSITION OVERVIEWThe Business Excellence Manager is responsible for coordinating, managing, and optimizing internal operations across business units, ensuring operational efficiency, organizational alignment, and business performance. Reporting directly to the Head of Business, this role drives operational effectiveness through three key pillars: People, Systems, and Financial Performance.Acting as a central operational partner to business leaders and corporate functions, the role translates business priorities into structured execution, monitors performance, strengthens internal processes, and enables teams to operate efficiently as the business grows.KEY RESPONSIBILITIESBusiness & Organizational OperationsManage and coordinate day-to-day internal operations across business units, ensuring alignment with business priorities, timelines, and approved budgets.Establish and maintain operational workflows, reporting structures, approval processes, and cross-functional coordination mechanisms.Lead weekly and monthly operational reviews, track action items, identify bottlenecks, and follow through on issue resolution.Coordinate with business leaders and corporate functions, including Finance, HR, Legal, Procurement, and Project Management, to ensure efficient execution and accountability.Monitor organizational workload, operational capacity, and resource utilization; identify opportunities to improve efficiency.Support the Head of Business in translating management decisions into actionable plans with clear ownership, timelines, and expected outcomes.2. People Operations & Organizational EffectivenessCoordinate annual and quarterly workforce planning, including headcount requirements, recruitment priorities, and personnel budget tracking.Partner with Corporate HR and business leaders on recruitment planning, onboarding, performance reviews, and employee development initiatives.Maintain organizational structures, job descriptions, role responsibilities, and reporting lines to ensure clarity and accountability.Coordinate performance management cycles, consolidate evaluation results, and follow up on agreed development actions.Identify people-related operational challenges and recommend improvements in team structure, workload allocation, and collaboration.Support internal communication, employee engagement, and culture-building initiatives in collaboration with Corporate HR.3. Business & Financial Performance ManagementWork closely with Finance and business leaders to coordinate annual operating plans (AOP), business budgets, and periodic financial forecasts.Monitor business performance against approved targets, including revenue, gross margin, operating expenses, and personnel costs.Prepare monthly and quarterly business performance reports, highlighting budget variances, operational risks, and improvement opportunities.Track cost efficiency, resource utilization, and productivity across business units.Coordinate financial and operational data reconciliation, ensuring timely and accurate management reporting.Provide business insights and recommendations to support leadership in resource allocation, cost optimization, and operational decision-making.4. Systems, Processes & GovernanceDevelop, document, implement, and continuously improve internal SOPs, workflows, approval matrices, and reporting standards.Ensure operational compliance with approved corporate policies and internal governance requirements.Coordinate with Finance, HR, Legal, and Procurement to address compliance requirements, operational risks, and documentation.Maintain centralized management dashboards and tracking systems to improve operational visibility and decision-making.Identify opportunities for workflow automation, data integration, and digital tools to improve operational productivity.Drive process adoption and ensure consistent implementation across business units.5. Cross-Functional Alignment & Operational ImprovementAct as a key coordination point between business units and corporate functions.Translate strategic priorities from the Head of Business into measurable operational initiatives.Monitor the implementation of organizational changes, new operating models, and internal improvement projects.Proactively identify operational gaps, dependencies, and risks; propose solutions and escalate critical decisions when needed.Support business growth and new initiatives through operational planning, resource coordination, and process readiness.KEY DELIVERABLESOperational Management Framework: Standardized workflows, SOPs, approval processes, and reporting mechanisms across business units.People & Workforce Plan: Consolidated headcount planning, personnel budget tracking, organizational structures, and performance review coordination.Business Performance Reporting: Monthly and quarterly dashboards covering revenue, gross margin, operating expenses, budget variances, and business performance.Management & Execution Tracking: Clear action ownership, progress monitoring, issue escalation, and follow-up from operational reviews.Operational Improvement: Measurable improvements in workflow efficiency, reporting accuracy, resource utilization, and cross-functional collaboration.QUALIFICATIONSExperience & Technical Skills5–8 years of experience in business operations, organizational operations, business planning, or similar functions, with at least 2 years in a managerial or team leadership capacity.Experience in multi-business-unit environments, preferably within media, entertainment, creative services, technology, or high-growth organizations.Strong understanding of operational budgeting, P&L monitoring, cost control, workforce planning, and performance reporting.Proven experience in establishing SOPs, coordinating cross-functional workflows, and improving operational processes.Strong analytical capabilities, proficiency in Excel/Google Sheets, and familiarity with project management and reporting tools.Experience working with Finance, HR, and business leadership teams.Good command of Vietnamese and English, both written and spoken.Core CompetenciesBusiness Acumen: Understands how operational activities impact financial performance and business results.Structured Execution: Translates complex priorities into clear plans, processes, and measurable outcomes.Analytical Thinking: Uses data to identify gaps, evaluate performance, and recommend improvements.Cross-Functional Collaboration: Works effectively across different teams, functions, and leadership levels.Ownership & Accountability: Proactively follows through on commitments and drives issues toward resolution.Adaptability & Problem-Solving: Brings structure into dynamic, creative environments without compromising flexibility.People-Oriented Leadership: Supports team effectiveness, constructive communication, and organizational development.IDEAL CANDIDATEA hands-on business operations professional who combines structured thinking, financial discipline, people awareness, and strong execution capabilities.Someone who understands the dynamics of a creative business, brings clarity to complex operations, and helps leadership build a more efficient, accountable, and scalable organization.Thinks like a business partner, operates with discipline, and drives execution with ownership.REPORTING STRUCTUREReports to: Head of BusinessDirect Reports (subject to organizational structure):Operations Coordinator / Project ControlAdmin & Office ManagementRevenue / Royalty Reporting SpecialistFunctional Collaboration (non-direct reporting):Corporate Finance & AccountingCorporate HR / People OperationsLegal & ProcurementBusiness Unit Leads/HeadsProject Management / PMO