Cashier Customer Service

Company Description Four Points® by Sheraton Accra Airport Hotel is a contemporary hotel located just 1.5 km from Accra International Airport, offering convenience for travelers and local guests. The property features 199 modern guest rooms and suites with city skyline views, combining natural elements with stylish design. Guests enjoy a warm hospitality culture, vibrant city access, and diverse culinary experiences at the all-day dining restaurant and Best Brews™ bar. With a sky-view swimming pool, grill bar, and versatile meeting and banqueting spaces, the hotel caters to both business and leisure stays. Team members join an environment focused on comfort, service excellence, and memorable guest experiences.Role Description The Cashier Customer Service team member provides friendly, efficient, and accurate service to guests at on-site outlets, including restaurants, bars, and other payment points within the hotel. This full-time role is based on-site in Accra and involves processing payments, issuing receipts, and handling cash, card, and digital transactions in line with hotel and brand standards. Daily responsibilities include greeting guests, answering questions about menu items and services, ensuring correct billing, balancing cash drawers, and maintaining a clean, organized workstation. The role also involves coordinating with the front office, food and beverage, and finance teams to resolve billing inquiries and support smooth guest check-in, check-out, and outlet operations. A strong focus on courteous communication, problem solving, and adherence to safety and security procedures is essential.Qualifications Customer service and hospitality skills, including courteous communication, active listening, and a guest-focused mindset.Basic cash handling and point-of-sale (POS) skills, including processing payments, reconciling transactions, and managing receipts accurately.Attention to detail and numeracy skills for verifying bills, monitoring tabs, and minimizing transaction errors.Organizational and time-management skills to handle peak service periods, multitask, and prioritize guest requests efficiently.Teamwork and collaboration skills to work closely with front office, food and beverage, and finance colleagues.Professional demeanor and grooming appropriate for a branded international hotel environment.Ability to work flexible schedules, including evenings, weekends, and holidays as required by hotel operations.Previous experience in cashiering, retail, or hotel/restaurant service is an advantage.Basic computer literacy and familiarity with hotel or retail POS systems is beneficial. Universiy education with a degree in accounting or related field.