Client Services Executive

Location: Thane

Employment Type: Full-timeWorking Days: Monday to FridayWeekly Off: Saturday and Sunday (occasional weekend availability may be required for urgent client needs)Job OverviewWe are hiring a proactive and detail-oriented Client Service Executive for our client.

The role involves coordinating with clients and internal Web, SEO, and Support teams to ensure clear communication, timely project updates, organized follow-ups, and a positive client experience.Key Responsibilities1. Interdepartmental CoordinationCoordinate with the Web team to track and resolve website issues for AMC clients and provide timely updates.Share client requirements accurately with the Web team and follow up on approvals and project timelines.Coordinate between Web and SEO teams for technical implementation and support.2. SEO CoordinationCoordinate with clients and the SEO team for approvals, required inputs, and progress updates.Follow the SEO workflow, including client onboarding, keyword suggestions and finalization, baseline reporting, on-page creation and review, client approval, implementation by the Web team, technical changes, and ranking reports.3. Mailbox ManagementMonitor and manage the client mailbox regularly.Acknowledge or respond to client emails within 24 hours, excluding weekends and holidays.Convert relevant emails into ClickUp tasks and initiate internal discussions where required.4. Client Communication and MeetingsConduct introductory meetings with clients and explain service offerings and relevant company information.Collect and share contact details professionally.Understand client requirements, suggest suitable solutions, and schedule follow-up calls or meetings.5. WhatsApp CommunicationRespond to client WhatsApp messages within 30–60 minutes during working hours.Coordinate with relevant internal teams before sharing accurate updates with clients.6. Client Review MeetingsOrganize periodic review meetings to recap completed work, discuss upcoming activities, and address client concerns or feedback.Key Skills RequiredExcellent verbal and written communication skills.Strong interpersonal and client-handling skills.Ability to coordinate across multiple teams.Good organizational, task-tracking, and follow-up skills.Knowledge of SEO processes and website project workflows is preferred.Working knowledge of ClickUp, Gmail, and WhatsApp Business.Qualifications and ExperienceBachelor’s degree in Business, Marketing, Communications, or a related field.1–3 years of experience in client servicing or a coordination role.Familiarity with digital marketing and web development processes is an advantage.How to ApplyInterested candidates can share their updated CV at hr@enforcehr.com.Email Subject: Client Service Executive – ThaneEnforce HR is hiring on behalf of its client. The client’s name has been withheld.