Collections Specialist (French Speaking)

Join the team that protects our world - and be part of building something exciting 😊As part of APi Group, Chubb Fire & Security helps protect millions of people, buildings and critical assets around the world. From hospitals and schools to airports, commercial buildings and essential infrastructure, our work helps safeguard the environments people rely on every day.Now, we are building our Europe Capability Centre in Bucharest and looking for talented professionals who want to be part of something from the very beginning.This is more than just a new job or a new team. It is an opportunity to help create, influence, upgrade, digitalize, optimize processes while also contributing to the culture as ways of working that will define who we are. Your ideas, experience, and perspective will play an important role in how we collaborate, learn and support each other.We want to create an environment where collaboration, ownership, continuous learning and improvement and wellbeing are at the heart of how we work. We believe that growth can happen in all directions - through new responsibilities, new skills, cross-functional opportunities, international exposure and the chance to contribute beyond your immediate role. No matter your position, your ideas, experience and ambitions can help shape both your own career and the future of the organization.If what we are building resonates with your ambitions, values and aspirations for the future, we would love to hear from you 🌟About the RoleAs a Collections Specialist, you will be part of our Finance Shared Services Center and play a key role in managing customer outstanding balances and supporting cash collection activities.You will be responsible for monitoring overdue receivables, managing collection actions, supporting dispute resolution, and collaborating with customers and internal stakeholders to improve cash flow performance. This role offers an exciting opportunity to contribute directly to the company's financial health while developing your expertise in Order-to-Cash processes within an international environment.Key ResponsibilitiesAnalyze and monitor customer accounts, outstanding balances, and overdue receivables.Manage collection activities and proactively follow up on outstanding customer payments.Contact customers through calls and emails to resolve payment delays and secure timely collections.Identify customer disputes and communicate relevant information to internal stakeholders for resolution.Apply and monitor dunning and reminder processes in line with company procedures.Escalate complex customer cases to the Cash Management team when appropriate.Maintain a high volume of interactions with customers and internal teams while ensuring a professional and customer-focused approach.Support the reduction of overdue balances and contribute to the achievement of cash collection targets.Monitor and improve key performance indicators, including DSO (Days Sales Outstanding), overdue debt, and dispute resolution metrics.Ensure compliance with internal controls, Group policies, and established procedures.What We're Looking ForTechnical SkillsGood understanding of the Order-to-Cash (O2C) cycle and collection processes.Experience analyzing customer balances and monitoring overdue receivables.Ability to identify, manage, and follow up on customer disputes.Strong prioritization skills and ability to focus collection efforts based on risk and business impact.Results-oriented mindset with a focus on cash collection and overdue reduction.Understanding of internal controls, compliance requirements, and customer account management.Proficiency in Microsoft Office applications, particularly Excel.Experience with ERP systems and collection tools is an advantage.Soft SkillsStrong attention to detail and accuracy.Excellent organizational and time-management skills.Customer-focused mindset with strong relationship-building abilities.Effective negotiation and problem-solving skills.Strong verbal and written communication skills.Ability to work successfully within a multicultural and international environment.Proactive and adaptable approach to managing priorities.High level of professionalism, integrity, and confidentiality.Qualifications & ExperienceEducationDegree in Accounting, Finance, Business Administration, Economics, or a related field.ExperiencePrevious experience in Collections, Credit Control, Accounts Receivable, or Order-to-Cash operations is highly appreciated.Experience working within a Shared Services Center environment is considered an advantage.Exposure to international or multinational organizations is a plus.Language RequirementsFluent French (C1 level is mandatory).English proficiency is desirable due to regular interactions with international stakeholders and Group functions.Additional InformationAPi Group is a global, market-leading business services company providing statutorily mandated and contracted services across its Safety Services and Specialty Services segments, including fire and life safety, electronic security, elevator and escalator, and infrastructure services. With more than 600 locations in over 20 countries, APi is built on a century of expertise, a people-first culture, and its purpose of Building Great Leaders®. In 2026, Api Group is celebrating its 100-year anniversary and its debut as a Fortune 500 company. More information is available at apigroupinc.comEEO Statement APi Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.