Customer Experience Team Lead (Native Korean)

Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.Top reasons to work with TDCXAttractive remuneration and great perksComprehensive medical, insurance, and social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive work culture that enables your futureEasy-to-access location with direct public transport linksFlexible working arrangementsCoaching and mentoring from experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?Lead daily customer service operations and ensure consistent service quality.Monitor and manage team performance using key operational KPIs.Provide coaching, feedback, and development support to team members.Analyze customer feedback and operational data to identify improvement opportunities.Prepare performance reports and communicate with global stakeholders.Manage operational issues and support continuous process improvements.Who are we looking for?At least 2 years of team leadership and performance management experience in a CS/CX, retail, or e-commerce environment.Experience in workforce management, scheduling, and KPI-based performance management (CSAT, Productivity, QA, SLA, etc.).Experience in team coaching, feedback, and employee development.Business English proficiency at C1 level or above.Strong Microsoft Office skills, including data analysis and reporting.Ability to analyze VOC and operational metrics, identify improvement opportunities, and present actionable recommendations.Strong prioritization and multitasking skills in a fast-paced, multichannel environment.Understanding of premium customer experience and high service standards.About TDCXSingapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.