Customer Service Engineer

Job Responsibilities

1) Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.5) Other tasks assigned by supervisors.Qualification Requirements:6) Technical associate’s degree or above;7) Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;8) Have the ability to find and troubleshoot faults in the field;9) Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;10) A flexible approach to work, travel and unsociable hours;11) Valid driving license and good driving record. Key Competences:1) System installation2) System configuration and debugging3) Troubleshooting4) Replacement of spare parts5) On-site training