Customer Service Operations Manager with French

About the role:The goal is to lead and support a team of Customer Service Representatives, to deliver an outstanding customer experience, drive operational excellence, and contribute to the continuous improvement of customer satisfaction. Ensure seamless coordination with internal and external stakeholders while fostering team development and a collaborative working environment. What you'll do:Manage and coach the Customer Service team, creating a positive and engaging work environment. Empower team members to align skill development with strategic customer service goals and support their career growth. Participate in performance evaluations, provide constructive feedback, and highlight both achievements and areas for improvement. Act as a support and decision-maker in complex or exceptional customer situations, going beyond standard procedures when needed. Collaborate with Sales, Supply Chain, Planning, Production, and central service teams to ensure customer requirements are met. Partners with stakeholders to implement new service initiatives and process improvements. What you'll need:Excellent interpersonal, organizational, and problem-solving skills Strong knowledge of order management tools and systems. Strong communication skills in English and French (min. B2)Empathetic, team-oriented, and able to make quick, sound decisions under pressure Proven agility and ability to adapt in a dynamic international environment Strong leadership and management skills Min. 2/3 years in a similar position