Deputy Executive Director II - Digital & Data Science

About the CompanyAt Los Angeles World Airports, our work connects Los Angeles to the world. LAWA operates LAX and VNY, supports regional passenger, cargo, and general aviation demand, and manages a complex airport system that plays a major role in the Southern California economy. Our teams work across operations, infrastructure, public service, safety, security, sustainability, and customer experience to keep our airports moving and to shape the future of aviation in one of the world’s most dynamic metropolitan regions.About the RoleThis position will report directly to the Chief Revenue & Experience Officer and be the head of the Airport’s data and digital teams and will define and execute an enterprise-wide digital vision that transforms both customer and employee experiences. This role leads the creation of a seamless digital journey, delivering intuitive products and services across all touchpoints while embedding measurable outcomes. This leader will architect and implement modern data platforms, establish robust governance frameworks, and ensure compliance with security and privacy standards. By instrumenting operations to generate actionable data where none exists, this leader will enable advanced analytics, business intelligence, and AI-driven insights. Through a product-led, data-centric culture, they will foster innovation, empower self-service capabilities, and drive operational excellence—ultimately positioning the organization as a leader in digital transformation and data-driven decision-making.ResponsibilitiesStrategic LeadershipDefine and execute an enterprise-wide digital transformation strategy.Establish a long-term digital vision that enhances both customer and employee experiences.Serve as the executive leader of the airport's digital and data functions, reporting directly to the Chief Revenue & Experience Officer.Digital Experience & InnovationLead the design and delivery of seamless digital customer journeys across all airport touchpoints.Develop intuitive digital products and services that improve user experience and operational effectiveness.Foster a product-led culture focused on innovation and measurable business outcomes.Data Strategy & GovernanceArchitect and implement modern enterprise data platforms.Establish and maintain data governance frameworks.Ensure compliance with security, privacy, and regulatory requirements.Create systems and processes that generate actionable operational data.Analytics & Business IntelligenceEnable advanced analytics, business intelligence, and AI-driven insights.Leverage data to support strategic decision-making and operational improvements.Expand organizational capabilities for self-service reporting and data utilization.Organizational LeadershipLead large, complex, multidisciplinary digital and data teams.Build and scale high-performing teams.Foster an innovative, inclusive, and data-driven culture.Drive cross-functional collaboration to support enterprise objectives.Transformation & Program DeliveryLead the design, implementation, and management of complex digital and data initiatives.Drive enterprise-wide modernization and transformation efforts.Advance operational excellence through technology, automation, and data-driven decision-making.QualificationsThis Deputy General Manager II requires a minimum of ten (10) years of proven executive leadership experience guiding large, complex, and dynamic teams in a data-driven, multi-disciplinary environment focused on delivering exceptional customer and employee experiences. At least five (5) years of full-time, senior management-level experience is required in executing enterprise-wide digital and data strategies, building and scaling high-performing teams, fostering an innovative and inclusive culture, and successfully leading the design and implementation of complex programs, platforms, and transformational initiatives.*Application ProcessCandidates considered for an Emergency Appointment must submit a completed City application and undergo qualifications review by Human Resources. The appointment is contingent upon successful completion of all required pre-employment processes, including background investigations, medical evaluations, and/or Live Scan requirements, as applicable. Upon candidate selection and job offer acceptance, onboarding will take an additional 4-6 weeks.