Deskside Support Technician

Working with one of our prestigious clients, we are looking for a Deskside Support TechnicianPrimary Responsibilities:Technical Support: Deliver first and second line support for IT infrastructure, prioritizing helpdesk tickets, phone calls, and walk-ups.Service or change requestsIncident resolutionScheduled daily, weekly, and monthly tasksInstallation & Configuration: Install and configure new hardware and software, maintaining infrastructure standards.Troubleshooting: Diagnose and report faults in end-user devices.Reporting: Update the IT Infrastructure Operations Manager on progress, escalating outages, major delays, and serious issues.Administration: Complete IT administration tasks, including user account creation, group amendments, leavers process, and resource allocation.Updates & Patches: Assist with applying operating system updates and patches.Documentation: Maintain and update the Infrastructure team’s documentation library.Security: Ensure IT security policies and procedures are enforced, raising staff awareness.Out-of-Hours Support: Provide support for application deployments and upgrades on a rota basis.On-Site Support: Act as a point of contact for third line support teams, performing activities such as patching, power cycles, and drive replacements.Travel: Visit various office locations as needed to provide on-site support.Team Collaboration: Work closely with colleagues to maintain a high-performing team.Knowledge Sharing: Distribute knowledge within the Infrastructure team to aid personal development and IT infrastructure improvement.Training & Development: Maintain a technical advantage through continual training and personal development.Business Strategy: Understand the business strategy and contribute to overall goals through infrastructure development, improvement, and support.About You:Skills & Tools:Excellent PC support skills, including broad knowledge of Windows Client OS, Office 365 Apps, and third-party desktop applications.Proficiency in installing and configuring end-user devices.Logical and methodical problem-solving abilities.Strong experience supporting Azure AD/Entra ID.Expertise in supporting and troubleshooting Microsoft 365, Exchange Online, and Microsoft Teams.Experience with Intune support and troubleshooting.Familiarity with server and desktop hardware installation and utilization.Strong customer service skills.Excellent written and oral communication skills.Proven track record of delivering commitments.Knowledge of industry-recognized IT and support practices.Understanding of IT infrastructure technologies, including DNS, DHCP, routing, and TCP/IP.

Qualifications

Microsoft certifications related to M365, Intune, Entra ID/Azure are highly advantageous.Salary & Benefits: Up to £35,000Discretionary BonusPension - 7.5% / 8%Access to online training modules and the ability to study for qualifications27 days of annual leave, plus UK bank holidaysPlus Many More