Equities Production Support Analyst

Hawksman Technology is currently working with a leading global investment bank that’s expanding its presence across the Middle East and looking to bring in a strong, front-office-focused support analyst to help underpin its Equities business in the region. With growth markets like Riyadh and Abu Dhabi coming into focus, this is a chance to be close to the action on live trading desks while working within a well-established global support model.About the RoleThis role is based in Dubai and sits within the wider EMEA support function, part of a globally distributed team. It’s a front-line production support role for Equities trading and middle office platforms across the Middle East, covering both vendor systems (Fidessa, ULLink) and critical in-house applications. It suits someone who stays calm under pressure during market hours, enjoys real-time troubleshooting, and can talk confidently to traders and technologists alike. The initial focus is first-line support, with plenty of collaboration with regional and global colleagues on more complex issues.ResponsibilitiesProvide first-line production support for Equities trading and middle office platforms across the Middle East regionAct as the go-to contact for traders and business users, troubleshooting issues in real time to keep disruption to trading to a minimumMonitor system health, trade flows, and platform performance, catching and resolving issues proactivelySupport key vendor platforms including Fidessa and ULLink, alongside in-house trading systemsLiaise with vendor support desks to escalate and manage incidents through to resolutionWork closely with second-line support, development teams, and global counterparts on complex technical issuesCarry out root cause analysis on incidents, documenting findings and recommending improvementsAssist with release cycles, system enhancements, and configuration changes where neededKeep accurate records of incidents and resolutions, and contribute to improving support processes, monitoring, and documentationQualificationsProven experience in a production or application support role within an Equities trading environment, ideally supporting live trading desks in a time-critical settingRequired SkillsStrong understanding of Equities products, the trade lifecycle, and market flowsHands-on experience supporting front-office trading and/or middle office systemsSolid FIX protocol knowledge, including troubleshooting and message analysis (essential)Experience working within a global or multi-regional support modelExcellent communication skills, with the ability to work effectively with traders, middle office, and technical teamsStrong prioritisation and problem-solving skills, with a proactive, detail-oriented approachWillingness to work regionally aligned hours to support market needsPreferred SkillsBonus points for experience with Fidessa and/or ULLink, familiarity with local MENA market rules and conventions, or basic scripting/database knowledge (e.g. SQL)