Front Desk Administrator

Guest Experience & Facility (50%) Greeting every guest within 10 seconds and notifying the host within 2 minutesLog every visitor digitally (tablet/SharePoint) no paperHold guest wait time (seated to collected) to ≤ 7 minutesWalk assigned floors daily (AM/PM) for cleanliness and log defects the same dayOwn the meeting-room calendar and perform pre-meeting AV/seating checksRun the VIP/OEM delegation checklist and new-joiner welcome for named visit typesCustomer Support (25%) Call customers to confirm upcoming appointments and flag cancellations the same dayComplete at least 12 callback confirmations per dayClean CRM data in batches assigned by DTO (missing fields, duplicates)Log every call and correction directly in CRM — no side listsUse only the CX/SAP access provisioned and scoped by DTO, including the per-brand lead auditScan and index non-confidential documents per the file-naming SOPAdmin Support (25%) Receive and deliver financial checks to Finance and vendorsHandle incoming/outgoing correspondence, couriers and internal mailSupport onboarding-related paperwork and vendor/contract documentation for assigned officesStaff townhalls, birthdays and events: registration, badges and attendance captureNo access to salary, contracts, or disciplinary recordsRequirementsBachelor's degree in business administration, Hospitality Management, or a related field (or equivalent practical experience)Strong communication and interpersonal skills, with a customer-first attitude 1-3 years of experience in a receptionist, guest relations, customer service, or administrative support roleProficiency with digital logging tools (tablet/SharePoint) and CRM/SAP CX systems Strong attention to detail and organizational skills; able to multitask under guest-facing pressure Working knowledge of MS Office and good general digital literacy Fluent in Arabic and English, spoken and written