Head - Capacity Building & Onboarding

Overview :The Head – Capacity Building & Onboarding will be responsible for developing and implementing comprehensive onboarding, training, and capacity-building strategies for a diverse ecosystem of youth, volunteers, organizations, and government stakeholders participating in a National level platform. This role involves planning training content, creating scalable delivery models, managing learning systems, and building partnerships to empower users and enhance their participation in the platform.

Responsibilities

Design and lead the national capacity building and onboarding strategy for various stakeholders on a National level platformDevelop and execute onboarding journeys for youth, volunteers, NGOs, government departments, and partner organizationsCreate and manage training modules, manuals, and toolkits (online and offline) aligned with user roles and platform functionsOversee implementation of Learning Management Systems (LMS) and digital training platformsCoordinate train-the-trainer (ToT) programs, virtual workshops, and field-level training initiativesPartner with government training bodies (e.g., NYKS, NSS), NGOs, academic institutions, and private agencies for content development and deliverySupervise a team of training coordinators and onboarding executives for field-level rolloutMonitor onboarding progress, training completion rates, feedback, and capacity building outcomesEnsure inclusion of multilingual, accessible, and culturally contextual contentRegularly update training material based on platform enhancements, user feedback, and policy directivesMaintain dashboards and generate reports on capacity-building activities for internal review and stakeholder communication

Qualifications

Master’s degree in Education, Social Work, Public Administration, Development Studies, Human Resource Management, or a related fieldMinimum 10+ years of experience in capacity building, training, or onboarding leadership rolesPrior experience working with government programs, non-profits, or large-scale youth engagement platforms preferredExperience with e-governance initiatives, digital platforms, and behavior change training is an advantagePreferred Skills: Strong experience in training design, e-learning, onboarding strategies, and stakeholder engagementExcellent understanding of adult learning principles, digital literacy frameworks, and training content creationProficiency in handling LMS platforms, interactive tools, and blended learning modelsStrong project management, coordination, and communication skillsAbility to design inclusive and scalable capacity-building models suitable for rural, urban, and marginalized communitiesFamiliarity with government training ecosystems and youth-focused development programs is highly desirable