Heavy Machinery Service Manager / Industrial Equipment After-Sales Lead

Position OverviewWe are seeking an experienced Heavy Machinery Service Manager / Industrial Equipment After-Sales Lead to lead technical service operations, enhance equipment reliability, and deliver exceptional customer support. This is an exciting opportunity for a strong service leader to drive after-sales growth, optimize service performance, and build lasting customer partnerships in a competitive industrial environment.Key ResponsibilitiesLead service operations, equipment maintenance, repairs, and technical troubleshooting.Manage field service teams, workshop activities, preventive maintenance, and emergency support.Oversee spare parts planning, warranty claims, service contracts, and after-sales revenue.Improve equipment uptime, customer satisfaction, service efficiency, and operational profitability.Ensure compliance with safety regulations, technical standards, and manufacturer requirements.Monitor service KPIs, control costs, and develop technical talent to support business growth.RequirementsDiploma or Degree in Mechanical Engineering, Automotive Engineering, Heavy Equipment, or a related field.Proven experience in heavy machinery servicing, industrial equipment maintenance, or after-sales management.Strong technical knowledge of equipment diagnostics, hydraulic systems, mechanical repairs, and maintenance planning.Demonstrated leadership, customer relationship management, and commercial decision-making skills.Excellent communication and problem-solving abilities, with a strong commitment to safety and service excellence.