Receptionist Cum Sales for Wellness Center Abu Dhabi

Location: Abu Dhabi, UAE Industry: Wellness & Fitness Employment Type: Full-time Job Summary We are seeking a presentable, customer-focused, and sales-driven Receptionist cum Sales Executive to join our wellness centre in Abu Dhabi.

The ideal candidate will be responsible for managing front-desk operations, providing an excellent client experience, promoting wellness services, and driving revenue through effective upselling, cross-selling, and membership sales. The candidate should have excellent communication skills, a professional appearance, and the ability to build strong client relationships while achieving sales targets. Key Responsibilities Reception & Customer Service Welcome clients and visitors warmly, maintaining a professional and welcoming reception area. Handle incoming calls, WhatsApp enquiries, emails, and appointment bookings. Manage client registrations, schedules, payments, invoices, and daily reception activities. Explain the centre’s services, packages, memberships, and wellness programmes to prospective clients. Follow up with clients regarding appointments, enquiries, renewals, and feedback. Maintain accurate client records and ensure smooth daily operations. Sales, Upselling & Revenue Generation Promote and sell wellness services, Pilates sessions, fitness packages, memberships, and other centre offerings. Actively upsell premium packages, membership upgrades, additional sessions, and complementary wellness services. Cross-sell relevant services to maximise revenue per client. Convert walk-in enquiries, telephone enquiries, social media leads, and WhatsApp enquiries into bookings and paying clients. Follow up with prospective clients to close sales and encourage repeat purchases. Achieve monthly sales targets and contribute to the overall revenue growth of the centre. Inform existing clients about promotions, seasonal offers, new services, and membership renewal opportunities. Maintain a database of leads and track enquiries, conversions, follow-ups, and sales performance. Build long-term client relationships to improve retention, referrals, and repeat business. Qualifications & Requirements Previous experience in reception, customer service, sales, or front-desk operations, preferably in a wellness centre, Pilates studio, spa, gym, beauty clinic, or hospitality environment. Proven sales skills with experience in upselling, cross-selling, and achieving sales targets. Excellent verbal communication and interpersonal skills in English; Arabic is an advantage. Professional, well-groomed, and presentable appearance suitable for a premium wellness environment. Strong customer service skills and a confident, friendly, and persuasive personality. Ability to handle multiple tasks, manage appointments, and work in a fast-paced environment. Basic computer skills and familiarity with booking systems, CRM software, and payment systems. Target-oriented, proactive, and comfortable initiating sales conversations. Willingness to work flexible shifts, including evenings and weekends, as required. Salary + commsions