Helpdesk Analyst

💡 Join Ampleshift - Where Data Meets Impact 💡Ampleshift is a Portugal-based boutique IT consulting firm specialized in leading integration platforms. We combine deep technical expertise with an AI-powered development framework to help organizations transform their integrations into a competitive advantage, fast.We don't stop at integration.At Ampleshift, we deliver a full spectrum of technology services, from architecture and development to operations and transformation initiatives. Our teams combine technical excellence with business understanding to create meaningful impact and long-term value for every client.We believe that true innovation happens when technology and people work in harmony. That's why we invest in talented professionals, foster collaboration and learning, and act with integrity in every engagement.Here, you'll find more than a project, you'll find a purpose.✍ WHAT WE ARE LOOKING FOR ✍We're looking for a Helpdesk Analyst to join the IT team of a company in the insurance sector, based in Porto. You will be the first line of technical support, making sure users can rely on their systems and tools every day, and keeping operations running smoothly.What you'll do:* Receive, log and manage support requests in person, by phone, by email and through the ticketing system* Diagnose and solve hardware, software, network and application issues (Windows, macOS, Microsoft 365)* Set up and install equipment and software for new users, and run updates* Troubleshoot basic connectivity problems (LAN, Wi-Fi)* Document solutions in the ticketing system and keep FAQs and support guides up to date* Escalate complex cases to the Infrastructure and Systems specialists when needed* Guide end users on how to use tools and systems* Location: Porto* Early-career professionals with solid hands-on support experience are welcome to apply

Requirements

• Minimum of 1 to 2 years of professional experience in IT support or helpdesk roles* Professional technical course (level 4 or 5) in Networks and IT Systems, Information Technology or a related field* Knowledge of Windows 10/11 and macOS* Experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)* Familiarity with basic network troubleshooting (connectivity, TCP/IP, Wi-Fi) and with computer and peripheral hardware* Experience with ticketing systems and remote access tools* Fluent Portuguese* Nice to have: Bachelor's degree in Computer Engineering, experience with ServiceNow or Jira Service Management, ITIL Foundation or Microsoft 365 Fundamentals certification, information security awareness (passwords, phishing) and intermediate English🚀 WHY JOIN AMPLESHIFT? 🚀Ampleshift was founded on the belief that technology should connect, not complicate.We've seen what happens when innovation loses its human touch, and we've chosen a different path. Here, you'll work on data and integration projects with real business stakes, alongside a team that values curiosity, respect and excellence.At Ampleshift, your growth matters as much as your skills. We'll give you the freedom to experiment, the tools to grow, and the support to succeed, because we know that when you thrive, so do our clients.If you're ready to turn business ambiguity into systems that work, your next challenge starts here.