Hotel Manager

Company Description The Gotham Hotel NY is a boutique hotel located on East 46th Street in Midtown East, offering a modern, low-key luxury experience for contemporary travelers. With 67 spacious rooms and suites featuring private balconies and communal outdoor terraces across 26 floors, the hotel emphasizes comfort, style, and a residential feel in the heart of Manhattan. Guests enjoy a contemporary on-site restaurant, supported by a dedicated hospitality team focused on personalized service. Its central location provides easy access to Times Square, Broadway, Rockefeller Center, and other major New York City attractions, making it an ideal choice for both leisure and business guests.Role Description The Hotel Manager is responsible for overseeing daily operations to ensure an exceptional guest experience and efficient hotel performance. This full-time, on-site role in New York, NY includes managing front desk and reception activities and supervising housekeeping and maintenance standards. The Hotel Manager will lead and develop staff, handle guest inquiries and escalations, monitor room inventory and reservations, and align sales and marketing efforts with occupancy and revenue goals. The role also includes budgeting and cost control, vendor management, compliance with safety and regulatory requirements. QualificationsStrong customer service skills with experience managing guest relations and front-of-house operations, including receptionist duties.Proficiency in budgeting, financial tracking, and basic revenue management to support hotel profitability.Experience in sales, upselling hotel services, and collaborating with marketing teams to drive occupancy and event business.Prior experience in hotel management or supervisory roles within hospitality; boutique or luxury property experience is an advantage.Excellent organizational, problem-solving, and decision-making abilities with a hands-on leadership style.Strong communication skills and the ability to work effectively with diverse guests, staff, and vendors.Familiarity with hotel property management systems and basic MS Office tools; Experience with Synxis CRS and StaynTouch PMS is a huge advantage. Availability to work flexible hours, including evenings, weekends, and holidays as operationally required.Relevant education in hospitality management, business, or a related field is preferred, or equivalent practical experience.