Hotel Manager (Junior - Intermediate) Mt Buller | Full-Time | On-site

Hotel Manager (Junior - Intermediate) Mt Buller | Full-Time | On-siteAbout the CompanyArlberg Hotel is one of Mount Buller’s most iconic, premium alpine accommodation and hospitality destinations, offering ski-in ski-out access, unique mountain hospitality recently refurbished in-house café, dining, bar, ski hire services and a vibrant social atmosphere. We deliver a memorable experience for every guest, whether hitting the slopes or enjoying après ski comforts.As a high-volume, fast-paced and dynamic alpine operation, Arlberg is committed to delivering exceptional guest experiences throughout the snow season and beyond. From weddings and conferences to retreats, group events and special celebrations, the hotel continues to evolve as a sought-after destination for both leisure and curated experiences year-round.BenefitsOpportunity to lead operations within a recognised alpine hotelFast-paced, rewarding environment with recurring seasonal guestsCompetitive salary + performance bonusesOn-site accommodation availableMeal provided during peak seasonStaff discountsFast-paced, adventurous lifestyleSki-in, ski-out working environment with ski and lift pass all inclusiveAbout the RoleThe Hotel Manager is responsible for the end-to-end performance of the hotel, overseeing all departments across accommodation, F&B, ski hire services, front office, housekeeping, maintenance and property management. This role ensures smooth day-to-day operations while also driving long-term improvements in efficiency, guest satisfaction and profitability. This position holds responsibility acting as the operational execution lead for hotel strategy.You’ll serve as the hotel’s lead ambassador and custodian of guest experience. Combining strategic oversight with a strong floor presence, you’ll ensure the seamless delivery of service excellence across all departments whilst also being hands-on as needed. This role is ideally suited to a proactive hospitality leader who thrives in a fast-paced environment, enjoys being on the floor with their team and understands how to balance outstanding service with strong business results.You’ll foster a culture built on engagement, accountability, and innovation, empowering your team to deliver consistently outstanding results. If you’re a natural leader who thrives on creating memorable moments and motivating others to do the same, this is your next career-defining opportunity.Key ResponsibilitiesStrategic & Operational LeadershipSupport the Executive Team as you will lead the execution of operational strategy across all hotel accommodation, F&B and ski-hire departments, ensuring alignment with business goalsDevelop and implement SOPs, seasonal readiness plans, and process improvementsIdentify operational enhancements to lift guest satisfaction, efficiency, and profitabilityYour role is to ensure continuity of operations and support in strategic decision-makingFinancial Management & Revenue OptimisationManage operational budgets, P&L performance, labour costs, forecasting, inventory management and cost controlUtilise Average Daily Rate (ADR), Revenue Per Available Room (RevPAR) and occupancy metrics to optimise room revenue and maximise yield throughout the season.Monitor financial KPIs across all departments, analyse performance reports, and present insights and recommendations to the GM and Executive TeamProvide accurate weekly forecasting and yield strategies to maximise occupancy and revenueTeam Leadership & CultureFoster a positive, high-performing and collaborative team culture aligned with Arlberg’s alpine hospitality standardsManage and coach department heads and seasonal staffing teams to ensure all are engaged and committed to deliver excellent customer serviceLead recruitment, onboarding, training, rostering, and performance management in collaboration with department supervisorsFoster a high-performance culture centred on accountability, teamwork, and service excellence within a fast-paced, high-volume environmentAccommodation & Guest ExperienceUphold Arlberg Hotel’s service standards and brand valuesRepresent the hotel professionally through guest engagements and corporate networking. Ensuring exceptional guest experiences from check-in to check-out across all touchpointsAct as the escalation point for guest issues, driving timely and solutions-focused resolutionsMonitor guest reviews/feedback (on-site and online) and proactively improve service standardsProactively manage occupancy levels, room readiness, and operational flow to maintain efficiency and service standards during high-demand periodsManage privately owned apartments under a management agreementOversee privately owned apartments operating under management agreementsSupport manage individual and group accommodation bookings through RMSPrepare and issue accommodation quotes, booking confirmations and reservation documentationProactively follow up quotes, booking enquiries and sales opportunities to maximise conversion ratesHandle guest enquiries via phone, email, online channels and booking platformsMonitor and respond to voicemail, Booking.com correspondence and guest messages in a timely mannerCoordinate guest check-ins and check-outs, ensuring a seamless guest experienceFood & Beverage (F&B) and Ski Hire OperationsSupervise all Ski Hire and F&B outlets including restaurant, bar, café, pizzeria, roof top barEnsure consistent quality of food, beverage and service deliveryOversee rostering, training and performance of F&B and Ski Hire staffCollaborate with Chefs and Bar Managers on menu planning, stock control and cost managementMonitor ski hire departments inventory, equipment rotation, safety standardsEducate staff on ski products and equipment fitting, safety procedures and excellent customer serviceCompliance, Risk & PropertyEnsure compliance with safety regulations, licensing, RSA and hospitality standards, including food safety and hygiene regulationsOversee maintenance schedules and hotel presentation standards across all facilities and roomsIdentify operational risks and implement preventive measuresManage contractors, maintenance schedules and compliance documentationPartnerships & EventsResponsible for coordination of all partnerships and eventsCollaborate with external event management companies to facilitate and promote seamless events from start to finishLiaise with dedicated marketing personnel to promote events, seasonal activations, brand partnerships across digital and on-site channelsSupport the development of event calendars that align with hotel strategy, guest engagement and community involvementSkills & Experience RequiredProven experience as a Hotel Manager (junior - intermediate) or Assistant / 2iC Manager ideally coming from hospitality, alpine/resort or holiday destination, or similar high-volume environments.Strong knowledge of hotel, rooms revenue and solid understanding of F&B.Strong financial acumen with demonstrated experience managing P&L, budgets, forecasting, and operational reporting (cost control and profitability analysis) to support the GM with strategic decision-making.Proficient with setting up financial reports from scratchProven ability in developing hotel budgets aligned with business objectivesExtensive experience across hotel operations, including F&B Pos Systems and equipment.Strong commercial acumen with keen eye for market trends, competitor trends, and opportunities to drive profitability and value.Solid understanding of ADR and revenue optimisation strategies within accommodation operations.Proficient working knowledge of accommodation management systems and reporting dashboardsExcellent leadership skills with the ability to motivate seasonal teams.Strong communication (written and verbal) to ensure clarity across all areas of operationsProven ability to connect, influence and build strong relationships with teamsExceptional time management abilities and you are highly organisedStrong Stakeholder management and problem-solving abilities.To ensure operational continuity, you are flexible, adaptable with working hours/daysRelevant tertiary qualification in hospitality, business, or management (highly advantageous) DesirableExperience in seasonal hospitality environments.Proficient with RMSDemonstrated experience working within large hotel groups and/or serviced apartment operations.Worked in events and closely with marketing teamsRelevant certifications- RSA (Responsible Service of Alcohol)Knowledge of accounting platform preferred (Xero)How to ApplyApply here or send us an email at info@createcareers.com.au with your Cover Letter and updated CV.This is an urgent requirement, so if you are interested in the above, we would love to hear from you!To be considered for this role you must have full working rights in Australia!W: www.createcareers.com.auCreate Careers is a different kind of recruitment consultancy. We are people that care for people. Yes, that means we care about you the talent and you the employer. We are people who believe that honesty, integrity, trustworthiness, reliability, being ethical and respectful to everyone are our greatest assets. Our goal is to work hard to create great relationships, partnerships and friendships and to not treat you as just another company or CV. We strive on actively listening to provide the best service possible, delivered with professionalism, care and enthusiasm. Let's work together to co-create a productive and long-lasting partnership.