Information Technology Support Engineer

IT Support Engineer | Financial Services | London | Circa £50,000We are recruiting for an IT Support Engineer to join a leading global financial services organisation in London, providing technical support within a fast-paced, business-critical environment.This is an opportunity to work closely with business users across the organisation, including front-office teams, helping to maintain the reliable technology services that underpin daily operations.The RoleDeliver hands-on first and second-line support across desktop, laptop, software and hardware issues.Troubleshoot Windows 10/11, Microsoft 365, Active Directory and Entra ID.Manage user accounts, permissions, device configuration and endpoint management.Investigate network connectivity issues involving TCP/IP, DNS and DHCP.Support trading-floor technology, market data applications and business-critical systems.Assist with telephony, video conferencing, meeting room equipment and peripheral devices.Record and manage incidents through service management tools, ensuring timely resolution and clear communication with users.What We’re Looking ForExperience in IT support, desktop support or end-user computing within an enterprise environment.Strong knowledge of Windows, Microsoft 365 and Active Directory administration.Practical experience troubleshooting hardware, software and network issues.Exposure to financial services, investment banking or trading-floor support would be highly advantageous.Familiarity with market data platforms such as Bloomberg, Refinitiv or Fidessa would be beneficial.A customer-focused approach, with the ability to prioritise issues and support users in a time-sensitive environment.Knowledge of ITIL-based service management and endpoint management tools is desirable.Salary & Working ModelSalary: circa £50,000.

Location: London.Working model: On-site, supporting a business-critical user environment.If you enjoy solving technical problems, delivering high-quality user support and working in a financial services environment where reliability matters, this could be an excellent next step.For further information feel free to reach me at 02895213213, or simply apply!

Reference: AMC/RKI