IT Help Desk Manager

IT Help Desk Manager - Financial Services - Boston, MADaley And Associates is seeking an IT Help Desk Manager for a prestigious financial services client. This person will oversee employee technology support and lead a team of support professionals.This role combines people management with hands-on involvement in daily support activities. The successful candidate will help employees resolve technology issues, develop team members, and improve the overall support experience.This role will pay a base salary range of $120K-$150K Base + Bonus. This is an onsite position (may have some flexibility for 4 days onsite).ResponsibilitiesManage daily IT support activities and ensure employee requests receive appropriate attention.Coach and develop support staff through regular feedback, guidance, and performance management.Assist with escalated issues and keep employees informed throughout the resolution process.Review support trends and recommend practical improvements to processes, documentation, and training.Coordinate employee technology needs, including onboarding, equipment changes, and troubleshooting.Work with other technology teams and external providers to resolve issues and support business needs.Help maintain reliable, consistent support for workplace devices and business productivity tools.Participate in technology projects and communicate changes to affected employees.QualificationsExperience in corporate IT support, including responsibility for supervising or leading others.A hands-on approach to troubleshooting and a strong commitment to customer service.Ability to organize workloads, set priorities, and follow through on outstanding issues.Clear communication skills and confidence working with employees at different levels of an organization.Experience supporting common workplace technologies, including Windows, Microsoft 365, laptops, and collaboration tools.Ability to develop team members and build productive relationships across departments.Familiarity with support ticketing platforms and IT support processes.Relevant education, certifications, or equivalent professional experience.For immediate consideration, please email your resume to Ryan at Rhult@daleyaa.com with the subject line "IT Help Desk Manager - Boston".