IT Operations Manager

Maltem Asia is currently seeking an IT Operations Manager for our client in the Education domain.Key ResponsibilitiesOversee day-to-day IT support and infrastructure operations across multiple locations.Manage and coordinate helpdesk, onsite support and network support activities.Ensure compliance with agreed service level agreements and operational procedures.Monitor incident trends, service performance, escalations and outstanding issues.Coordinate L1 and L2 support teams to ensure timely incident resolution.Manage operational risks, resource allocation and service continuity.Lead service review meetings and provide operational performance reports.Drive continual service improvement initiatives and improve user satisfaction.Coordinate with client stakeholders, technical teams and third-party service providers.Support peak-period planning for student registration, online examinations and other institutional events.Ensure consistent documentation, knowledge transfer and adherence to IT service management processes.RequirementsRelevant IT qualification or equivalent professional experience.Experience managing IT operations, service desk or infrastructure support teams.Strong knowledge of IT service management, incident management and SLA monitoring.Familiarity with ITIL processes and ITSM tools.Experience coordinating multi-site IT support operations is an advantage.Strong leadership, stakeholder management and problem-solving skills.Excellent communication and reporting abilities.