Job Title

Company Description Universal 1 Credit Union (U1CU), founded in 1937 in Dayton, Ohio, is a member-focused financial institution serving the greater Miami Valley and members worldwide. With nine member centers, U1CU offers a range of quality financial products and services designed to support members’ everyday banking and long-term financial goals. Membership is open to individuals who live, work, worship, or attend school in one of the many communities U1CU serves, reinforcing its commitment to local engagement. The organization emphasizes accessibility, community partnership, and dependable service, and maintains an active online presence to stay connected with members.Role Description This full-time, on-site role is based in Dayton, OH and supports the daily operations of a member-focused credit union environment. The Job Title is responsible for providing attentive customer service to members, handling routine account inquiries, and assisting with transactions such as deposits, withdrawals, transfers, and loan payments. The role also includes educating members about U1CU products and services, supporting problem resolution, and ensuring accurate documentation and data entry in compliance with internal policies. Day-to-day activities may involve collaborating with team members, maintaining a professional and welcoming branch environment, and contributing to outreach or promotional efforts to strengthen member relationships and satisfaction.Qualifications Customer service and member support skills, including the ability to actively listen, respond promptly, and maintain a professional, positive demeanor.Basic financial services and banking operations skills, such as handling transactions, balancing cash, and understanding deposit and loan products.Communication and interpersonal skills to explain products clearly, build rapport with diverse members, and work effectively with colleagues.Administrative and organizational skills, including accurate data entry, documentation, time management, and attention to detail.Comfort with computer systems and standard office software; ability to learn and use credit union-specific platforms and tools.High school diploma or equivalent required; additional education in business, finance, or a related field is beneficial.Prior experience in banking, credit unions, customer service, or retail is preferred but not mandatory.Demonstrated reliability, ethical judgment, and commitment to confidentiality in handling member information and financial transactions.