Office Manager

POSITION SCOPE: Oversees the daily planning, coordination and efficiency of all divisional physician practice and building operations. Directs, manages, and supervises all physician practice staff members. Creates and implements clinic workflows and divisional policies and procedures as an extension of LCR Corporate infrastructure. Creates and monitors clinic department budgets throughout the year with strict adherence to cost containment. Routinely exhibits timely written and oral communication. Works cooperatively and collaboratively with physician practice leadership, LCR Management team, and LCR leadership team.ESSENTIAL ROLES AND RESPONSIBILITIES: PERSONNEL MANAGEMENT-1. Supervise and direct all physician practice employees on a daily basis. 2. Develop staff through coaching, mentoring, guidance, and training.3. Conduct and complete performance evaluations for all direct reports in accordance with company policy.4. Recruit, select, and train all non-physician staff. Coordinate with LCR Administration when onboarding new clinician and non-clinician staff via submission of all completed onboarding paperwork. 5. Hire, evaluate, discipline, and terminate all direct reports in accordance with the LCR Associate Handbook. Maintain personnel files in accordance with LCR company policy.6. Review, approve, and submit timesheets biweekly. Coordinate with payroll to ensure correct worked hours, deductions, and PTO are reported timely and accurately.7. Create and maintain accurate job descriptions for each role contained within his/her department. OPERATIONS MANAGEMENT-8. Create and maintain physician office schedules, call schedules, and vacation schedules.9. Actively work to resolve administrative and operational practice workflow issues using available hardware and software tools. 10. Serve as a liaison between physician practice, vendors, and external agencies, etc. 11. Work as an integral part of the LCR Management Team to identify, establish and implement efficient workflows and infrastructure. 12. Manage all physician-owned office buildings. Ensure that all buildings are adequately maintained. 13. Maintain all practitioners' licenses and credentials.FINANCIAL-14. Perform daily close. Balance and coordinate with Central Billing Office to ensure full reconciliation of daily divisional payments. Ensure daily bank deposit is made, and all monies are secured on premises. 15. Ensure the timely, accurate, and complete submission of all hospital-based charges and supporting documentation to the CBO in accordance with company policy. 16. Execute all Central Billing Office policies as delegated. Establish and support associated workflows to ensure CBO policies are maintained. 17. Verify accuracy of all department invoices, code appropriately, and submit to Accounts Payable in a timely manner. Submit Use Tax payment request to Accounts Payable on a quarterly basis whenever applicable. 18. Complete and submit annual department budget for approval. Monitor actual monthly expenditures to ensure department expenses are consistent with forecasted budget. ORGANIZATIONAL GOVERNANCE & PATIENT-CENTERED CARE-19. Work alongside providers to establish workable goals, objectives, and infrastructure to effectively deliver care. Create and maintain care coordination processes. Implement and maintain quality initiatives.RISK & COMPLIANCE MANAGEMENT-20. Monitor Meaningful Use and PQRS thresholds and ensure physicians meet or exceed in order to successfully attest to CMS. Perform annual Security Risk Assessments in conjunction with Meaningful Use requirements. STRATEGIC-21. Develop and execute short and long-term practice goals and objectives. 22. Compile and report data for quarterly and annual practice meetings. Monitor trending and make corrective action recommendations and plans in accordance with data analyzation. 23. Attend and actively participate in all applicable LCR meetings as assigned. 24. Responsible for all other duties assigned by LCR Physician leadership team and / or CEO.KNOWLEDGE SKILLS AND ABILITIES: 1. Knowledge of organizational policies and procedures.2. Knowledge of fiscal management and HR management techniques.3. Excellent organization and time management skills. Good organizational and strong communication skills with the ability to interact with a variety of persons; physicians, patients, accounts, clinical staff, business office personnel insurance companies, office suppliers.4. Strong Verbal and Written Communication Skills.5. Multi-tasking/Process Improvement/Problem Solving skills.6. Basic Accounting/Financial/Budget Development Skills7. Strong organization and supervisory skills. 8. Setting, defining, assigning, monitoring, and evaluating outcomes of tasks and goals.9. Solid attention to detail to ensure accuracy of information. 10. Knowledgeable in MS Suite skills including Excel, Word, Outlook and Analytics Reporting.11. Ability to clearly communicate and apply policies and principles to solve everyday problems and deal with a variety of situations.12. Ability to assume duties of other office staff when absence occurs.13. Ability to identify problems and recommend solutions.14. Ability to establish priorities and coordinate work activities of team members.15. Proven analytical skills. 16. Ability to present , communicate initiatives, and results, to team members and other levels of management 17. Must demonstrate excellent interpersonal skills, and be a proactive problem solver who is comfortable interacting with patients, physicians and staff. MINIMUM QUALIFICATIONS/REQUIREMENTS: A. Education/Experience Requirements:a. High School Diploma or GED required. BA preferred.b. Clinical experience preferred.c. Responsible for maintaining certification required for position. d. Minimum of 5 years supervisory experience in the medical required.e. CPR certification through AHA preferred.B. Equipment Operated:a. Must be able to operate standard office equipment including computers, fax machines, copiers, printers, telephones, etc.C. Physical and Mental Requirements:a. Daily standing, sitting, squatting, stooping, walking, bending, maneuvering balancing, kneeling, lifting. b. Finger dexterity, clerical perception, motor coordination, visual acuity, hearing, eye-hand coordination. VI. Accomodations/Working Conditions:A. Accommodationsa. Reasonable accommodations will be made to enable a qualified individual with a disability to perform the non-essential or essential functions of this job. All accommodations will be investigated on an individual basis with the needs of the department and current staff resources considered. Accommodations will not be made that compromise the safety and health of any associate.B. Controlled environmental setting (lighting, temperature, air quality, acoustics).The above description covers the most significant duties performed, but does not exclude other occasional work assignments not mentioned.