Operations Manager

Job Title: ASSISTANT MANAGER OPERATIONS - UTTAR PRADESHLocation: LUCKNOW (Uttar Pradesh)Terms: FULL TIMEQualification: Preferably M.

Tech/ Minimum B.Tech (EC)Experience: MINIMUM 7 TO 10 YEARS EXPERIENCE IN PRODUCT BASED SERVICE INDUSTRY AND OPERATIONS.About us: We offer Products and Software solutions in various domains like PDS, FMS, Telecom, Banking, Retailing, FMCG, Financial Services etc. We have proven expertise to traverse the full Product Life Cycle path covering the design, development, manufacture and customer support to bring out high tech, leading edge products and solutions. Apart from providing customized original design, manufacturing services and turn-key project executing services to Government sectors, Telecoms, Utility companies, System Integrators, BFSI and other leading corporate entities in India and 50+ other countries, we also function as system integrator for majority of the PDS projects in the country through our own manufactured products like Point of Sale terminals & tablets/Finger print scanners/IRIS scanners etc.About the role: Delivery lead for overall operations activities relating to the Operations Department for all running & future projects in the state of Uttar Pradesh.

Responsibilities

Handling delivery lead for overall operations in the state of Uttar Pradesh.Coordinating with UPDESCO, food departments, other clients, third party service providers, vendors, HO, divisional managers, district In-charges and field teams for successful operations as per prescribed SLAs and without escalations.Coordinating with UPDESCO, food department, other clients, third party service providers and operations teams at HO and field, for collecting new application requirements, modification requirements, other operational requirements like manpower, training, helpdesk etc and other feedbacks for implementation and resolution.Coordinating among internal & exernal stakeholders for analysis, development, testing, modifications, validation, standardization of requirements & customer acceptance.To ensure effective implementation of assigned project/tasks, in accordance with RFP/MSA/agreements and maximize productivity and provide customer satisfaction.Handling, escalating, and resolving areas of concern raised by the clients within specified SLAs, by coordinating with all the internal & external stakeholders at all levels within the state of Uttar Pradesh, HO and other states as well.Study, research of competitor operational processes, make comparison charts and propose best operational pratices etc.Should undertake business development and product promotion activities.Prepare Manuals, SOPs, documents, application notes, case studies for operational processes, as per requirements of customers and undertake trainings.Reviewing internally on the pending issues until resolved.To manage specific operational issues and alert management in case of important & critical risks.To plan, indent, manage, maintain inventory spare parts/SIMs/ tools/ support equipment requirement in co- ordination with Stores Department, vendors & field teams. Provide feedbacks on fault ratio and analyze spares utilization.In-house and field validation of old and new applications, softwares and products. Submission of validation reports to the immediate respective team. Upgradations of old applications etc.To generate revenue for the region through sale of spares/AMCs and to get actively involved in pre-sales/sales activities of the products.Take responsibility for collection of Outstanding payments related to Customer Care Department.To implement KPI s and objectives agreed jointly with key business partners and Head of Customer Care & monitor the performance of team.Will be responsible for recruitment of new team members, on need basis.Vendor management.To identify the training needs of the clients, field teams and train & update them to enhance the performance and customer satisfaction. Preparing the training knowledge documents.Prepare reports & conduct periodic meetings with field teams, clients, HO, vendors and review the performance.To ensure effective communication, knowledge sharing and collaboration between team members, departments, and end clients.To monitor and evaluate the performance of project and employees and maintains records through preparation of data analysis reports.To build, develop and maintain good relations with critical business accounts, customers and be one point of contact for all customer queries. To update the progress of the projects to the customers.To visit the field for inspection and review of projects.To continuously liaison with internal & external departments.To provide innovative ideas and suggestions for process improvement and overall development.Required skills & competencies:Strong oral and written Communication skills. (Minimum English & Hindi)Good Interpersonal, Administrative, Leadership & Team Management Skills.Proficiency in MS Office (Word/Excel & Powerpoint) with working knowledge of CRM platforms.Experience in operations activity, preferably with the government departments.Exposure to different operational processes.Competency to execute large government projects.Experience in validating the new software and hardware.Capability to conceptualize and handheld different activities