Operations Service - Learning & Development Manager

Company Description Andreoni Recruiting Consultants, LLC (ARC) specializes in staffing and HR solutions for organizations and professionals in the hospitality industry. ARC supports companies by filling salary positions at all levels, including unit management, multi-unit leadership, and corporate or executive roles. The firm also assists individuals in identifying and securing their next career opportunity in hospitality. In addition to recruiting, ARC provides HR services such as employee relations support, handbook and policy documentation, organizational development, and HR best practices guidance. ARC partners with clients on short-term, start-up, and project-based needs to deliver flexible, high-quality support.Role Description The Operations Service - Learning and Development Manager is a full-time, on-site role based in the Las Vegas Metropolitan Area. NOTE: role can be based in Los Angeles, Phoenix or Salt Lake area with travel to any of these markets. * This role oversees operational service standards while designing and implementing learning and development programs that support hospitality teams and leaders. Day-to-day responsibilities include assessing training needs, creating instructional materials, delivering workshops and coaching sessions, and managing learning initiatives across multiple locations or units. The manager collaborates with operations leadership to align service procedures with training content, monitor performance metrics, and drive continuous improvement in guest experience and employee engagement. The role also involves maintaining documentation, ensuring compliance with company policies, and partnering with HR and management to support talent development and succession planning.QualificationsDemonstrated expertise in Training & Development and Learning Management to design, implement, and evaluate effective learning programs.Hands-on experience with Training and Instructional Design to create clear, engaging, and role-specific training materials and sessions.Proven background in Leadership Development to support emerging and established leaders through coaching, workshops, and structured development plans.Strong operations and service management skills within hospitality or a similar customer-focused industry.Excellent communication, facilitation, and interpersonal skills, with the ability to work cross-functionally and influence stakeholders.Ability to analyze performance data, identify gaps, and implement practical solutions to improve service quality and operational efficiency.Experience managing multiple projects simultaneously, with solid organizational and time-management abilities.Bachelor’s degree in Business, Education, Hospitality Management, or a related field preferred, or equivalent work experience.