Principal Solution Engineer – Cloud & AI Infrastructure

Principal Solution Engineer – Cloud & AI InfrastructureStrategic Customer Engineering | Oracle Cloud Infrastructure (OCI)Location: Hong KongLanguages: Mandarin and English requiredAbout the RoleOracle Cloud Infrastructure (OCI) is expanding its Strategic Customer Engineering team across Asia Pacific to support some of the region's largest and fastest-growing Cloud Native and AI infrastructure customers.We are seeking an experienced Principal Solution Engineer who can combine deep cloud infrastructure expertise with strong customer engagement and technical problem-solving capabilities.In this role, you will serve as a trusted technical advisor and key engineering interface for strategic customers operating complex, large-scale cloud environments. You will help customers overcome architecture challenges, resolve critical infrastructure issues, improve operational reliability and successfully scale their workloads on OCI.This role goes beyond traditional solution architecture and pre-sales. You will remain involved throughout the customer lifecycle, from initial solution design and deployment to production operations, troubleshooting and infrastructure expansion.Working directly with OCI engineering, product, infrastructure and capacity teams, you will take ownership of complex technical challenges and drive meaningful outcomes for customers.What You'll Do1. Own Strategic Customer Technical EngagementsAct as a senior technical interface for strategic Cloud Native and AI infrastructure customers across APAC.Understand customers' infrastructure architecture, operational requirements and business priorities, translating them into actionable technical solutions.Build trusted relationships with customer engineering teams, architects, technical leaders and senior stakeholders.Support customers throughout their cloud journey, including migration, deployment, production operations and expansion.2. Resolve Complex Cloud Infrastructure ChallengesLead the investigation and resolution of challenging technical issues across cloud compute, networking, storage, distributed systems and cloud-native platforms.Troubleshoot production performance, reliability, scalability and infrastructure dependencies.Collaborate with OCI engineering and service teams to identify root causes, coordinate resolution plans and prevent recurring issues.Take end-to-end ownership of critical technical blockers rather than simply escalating issues.3. Support Cloud Native and AI Infrastructure CustomersWork with customers deploying and operating large-scale Cloud Native, AI and GPU infrastructure environments.Provide technical guidance on infrastructure architecture, performance optimization, capacity planning and operational reliability.Help customers address challenges involving distributed computing, AI workloads and infrastructure scalability.Support infrastructure modernization and the adoption of new OCI capabilities.4. Bridge Customers and OCI EngineeringServe as the voice of strategic customers within OCI engineering and product organizations.Work closely with Technical Program Managers, Customer Engineers, infrastructure teams, service engineering and capacity management.Facilitate technical discussions between customer engineering teams and OCI backend organizations, bridging technical, language and cultural differences.Translate customer challenges into clear engineering requirements and drive technical action plans through resolution.5. Enable Customer Growth and Platform ImprovementsIdentify technical barriers affecting cloud adoption, workload expansion and customer success.Partner with customer-facing teams to support strategic opportunities through technical expertise and solution guidance.Provide feedback to OCI engineering and product teams on recurring technical challenges, service gaps and enhancement opportunities.Contribute to technical knowledge sharing, customer engagement strategies and infrastructure best practices.Required QualificationsCloud Architecture & InfrastructureApproximately 10+ years of relevant experience in cloud architecture, infrastructure engineering, solution engineering or related technical roles.Strong experience designing, implementing or operating solutions on major cloud platforms such as OCI, AWS, Microsoft Azure, Google Cloud or other large-scale cloud environments.Solid understanding of cloud infrastructure architecture, including compute, networking, storage, scalability, availability and security.Practical experience with complex production infrastructure, cloud migrations, distributed systems or cloud-native environments.Technical Problem-Solving & OwnershipDemonstrated ability to investigate complex infrastructure issues, identify root causes and coordinate technical resolution.Experience working across multiple engineering or infrastructure domains.Strong ownership mindset, with the ability to manage technical challenges from investigation through resolution.Ability to work independently in ambiguous, fast-moving technical environments.Customer Engagement & CommunicationExperience engaging with customers or business stakeholders in a technical advisory, architecture, engineering or consulting capacity.Strong ability to communicate complex technical concepts to engineering teams and senior stakeholders.Excellent cross-functional collaboration, stakeholder management and problem-solving skills.Fluent Mandarin and English, both written and spoken, are required.Preferred QualificationsExperience supporting strategic enterprise customers, Cloud Native companies or large-scale cloud service providers.At least 3 years of customer-facing technical experience in roles such as Solution Architect, Customer Engineer, Technical Account Manager, Technical Consultant or Solution Engineer.Experience with AI infrastructure, GPU computing, accelerated computing or High Performance Computing (HPC).Exposure to technologies such as NVIDIA GPU infrastructure, Kubernetes, distributed AI training or inference, high-performance networking and infrastructure automation.Familiarity with Infrastructure-as-Code technologies, such as Terraform, and modern cloud operations practices.Experience with capacity planning, production performance optimization, large-scale infrastructure troubleshooting or cloud migration.Understanding of cloud security, compliance and governance.Familiarity with major cloud providers and the competitive cloud infrastructure landscape.Experience presenting technical solutions to executive stakeholders, participating in industry forums or producing technical content.What Makes You SuccessfulYou are a technically strong, customer-focused problem solver who enjoys working on challenging infrastructure environments.You understand cloud architecture, but your involvement does not stop after a solution is designed. You enjoy investigating production issues, bringing the right engineering experts together and taking responsibility for driving problems toward resolution.You can move comfortably between deep technical discussions with engineers and strategic conversations with customer leaders.Most importantly, you combine technical depth, practical judgment and strong ownership with the ability to build trust across customers and internal engineering organizations.Why Join Oracle OCI?Work with strategic cloud and AI customers: Support some of Oracle's most significant and technically sophisticated customers across Asia Pacific.Go beyond traditional solution engineering: Gain exposure to the full customer infrastructure lifecycle, from architecture and deployment to production operations and large-scale expansion.Collaborate directly with OCI engineering: Work closely with cloud infrastructure, product, service engineering and capacity teams to solve challenging technical problems.Shape the future of AI infrastructure: Contribute to the success of large-scale Cloud Native and AI infrastructure environments as OCI continues to expand its capabilities.Make a regional impact: Join a highly visible engineering organization where your technical leadership influences strategic customer success and the growth of OCI across APAC.