Professional Services Project Manager

We're hiring our first Professional Services Project Manager to help bring Vestaboard Note Arrays to life for customers around the world. We've supported more than 50 Note Array deployments, from smaller installations in retail and hospitality to complex enterprise projects. Now we're looking for someone to help build on that foundation and scale our Professional Services practice.In this role, you'll own the customer experience from signed order through installation, activation, training, and handoff. You'll serve as the primary point of contact, coordinating customers, installation partners, and internal teams to keep projects moving and make complex deployments feel simple.You'll also work directly with our leadership team to turn what we've learned into repeatable processes, stronger partnerships, and service offerings that can scale from individual locations to enterprise-wide rollouts.What You'll OwnLead customer deploymentsOwn Note Array projects from sales handoff through site preparation, installation, activation, training, and closeout.Serve as the customer's primary point of contact, keeping timelines, responsibilities, risks, and next steps clear.Coordinate internal subject matter experts across Product, Engineering, Customer Experience, Content, and Logistics to ensure the right services and expertise are delivered at the right time.Manage multiple projects simultaneously, from single-site installations to complex enterprise rollouts, resolving issues and escalating when needed.Coordinate installations and site readinessGuide customers and partners through mounting, power, networking, and other site requirements.Review drawings, site photos, and installation plans to identify issues before installation day.Coordinate installers, AV integrators, IT teams, architects, and contractors, establishing clear expectations and acceptance criteria.Manage schedules, changes, escalations, and outstanding work through project completion.Build and scale Professional ServicesWork with leadership to develop playbooks, processes, and standards based on lessons from each deployment.Build and strengthen installation partnerships to support deployments across locations and regions.Help define, package, and price services, including installation, onboarding, product education, content management, and integrations.Track project performance, customer satisfaction, costs, and margins to improve delivery.Surface recurring challenges and opportunities to improve our products, tools, and customer experience.What We're Looking For3+ years of experience in project management, implementation, professional services, or customer onboarding, ideally involving physical technology deployments.Experience with AV installations, digital signage, commercial technology, or multi-location rollouts in retail, hospitality, or enterprise environments.Working knowledge of installation planning, including power, networking, mounting, and device configuration. You don't need to be an engineer or installer, but you should be comfortable guiding those conversations.Familiarity with site surveys, scopes of work, contractor coordination, change orders, and project closeout.Strong organizational skills and the ability to manage multiple projects and stakeholders simultaneously.Clear, proactive communication and sound judgment about when to solve, coordinate, or escalate.A hands-on mindset, strong follow-through, and an interest in building processes that scale.Nice to HaveExperience at an AV integrator, technology rollout firm, or hardware company.Experience managing national or international deployments.Experience building or scaling a Professional Services or implementation function.Familiarity with connected devices, APIs, or software-enabled hardware.What Success Looks LikeCustomers have a consistent, reliable point of contact from purchase through launch.Projects launch on schedule, with strong customer satisfaction and fewer installation issues or return visits.Internal teams and external partners are coordinated effectively, with clear ownership of every deliverable.Customers are successfully onboarded, trained, and supported across the services they've purchased.Professional Services delivers healthy margins, with repeatable processes that improve as we scale.Why Join UsThis is an opportunity to help shape a growing function rather than step into an established one. You'll work directly with our leadership team, take meaningful ownership of customer projects from day one, and help build the systems, partnerships, and services needed to support Vestaboard's next stage of growth. We're looking for someone who enjoys both getting into the details and building something bigger.