Relationship Banker

Company Description Valley Bank is a long-established financial institution that has been serving individuals and businesses across the United States since 1927. The bank focuses on building trusted relationships with customers while supporting growth and prosperity in the communities it serves. Valley Bank offers a wide range of services, including personalized financial solutions, comprehensive banking services, home mortgages, commercial lending, and wealth management. Team members are encouraged to listen, understand, and provide tailored solutions that meet unique customer needs. Valley Bank is a Member FDIC, an Equal Opportunity Employer, and an Equal Housing Lender.Role Description The Relationship Banker is a full-time, on-site role based in Tampa, FL. This role is responsible for serving as a primary point of contact for customers, providing exceptional service, and building long-term relationships. Daily activities include assisting customers with opening and managing accounts, processing transactions, and responding to inquiries in a professional and timely manner. The Relationship Banker will identify customer needs, recommend appropriate financial products and services, and support lending activities such as consumer loans and home equity products. The role also involves collaborating with internal teams, maintaining compliance with bank policies and regulations, and contributing to branch sales and service goals.Qualifications Candidates should possess strong Relationship Building and Customer Service skills to engage with customers and foster long-term partnerships.Candidates should possess knowledge of Financial Services and Finance to effectively explain banking products and support customers’ financial decisions.Candidates should possess experience with Loans, including basic understanding of consumer lending processes and related documentation.Candidates should possess effective communication, problem-solving, and active listening skills to address customer needs and resolve issues.Candidates should possess basic proficiency with banking systems, spreadsheets, and word processing tools, along with strong attention to detail.Previous experience in retail banking, customer-facing financial roles, or sales is preferred; high school diploma or equivalent required, associate or bachelor’s degree in a related field is beneficial.