Showroom Manager

Company Description Formix is a global recruitment and staffing company that helps organizations build high-performing teams across international markets. The company specializes in executive search, C-Suite recruitment, leadership hiring, professional and specialist recruitment, and comprehensive staffing solutions. Formix also supports international businesses with virtual staffing, offshore staffing, and Employer of Record (EOR) services, enabling access to global talent in 150+ countries. Headquartered in Sri Lanka and serving clients in Australia, Europe, the UK, and other regions, Formix is recognized for its strong client reviews and 5.0 rating on Clutch. By combining executive search, international staffing, and EOR services on one platform, Formix focuses on empowering businesses and building careers worldwide.Role Description The Showroom Manager is a full-time, on-site role based in Colombo, responsible for overseeing daily showroom operations and ensuring a consistently high standard of customer experience. This role includes managing the showroom team, setting sales targets, monitoring performance, and implementing strategies to drive revenue and customer satisfaction. The Showroom Manager will coordinate product displays, maintain inventory levels, and ensure the showroom environment is professional, organized, and aligned with brand guidelines. Day-to-day tasks involve engaging with customers, handling escalations, tracking customer feedback, and collaborating with sales and marketing teams to support promotional activities. The role also requires regular reporting on showroom performance and identifying opportunities to improve service quality and operational efficiency.Qualifications Strong focus on customer satisfaction, customer service, and customer experience, with a track record of delivering high-quality interactions.Proven sales skills, including the ability to meet targets, upsell products or services, and support revenue growth in showroom or retail environments.Hands-on experience managing showrooms or retail spaces, including layout planning, merchandising, and maintaining a welcoming environment.Experience leading and motivating teams, with skills in staff scheduling, performance management, and coaching.Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers and colleagues.Strong organizational and time-management abilities, including comfort with using basic digital tools for reporting and inventory tracking.Prior experience in recruitment, staffing, or professional services environments is an advantage but not mandatory.Relevant diploma or degree in business, marketing, management, or a related field is preferred.