Client Experience Executive

About UsWe are a well-established premium pet care facility in Dubai, providing a range of high-quality servicesfor Pets including Daycare, Boarding, Grooming, Hydrotherapy, and specialized Pet care services.Our team is dedicated to creating a safe, caring, and enjoyable environment for Dogs and Cats whiledelivering exceptional service and support to Pet owners.Position OverviewWe are looking for an energetic, organized, and customer-focused Client Experience Executive tobecome the face of our facility and the first point of contact for our clients and their Pets.Responsibilities

• Welcome clients and build strong relationships with Pet owners
• Manage bookings, check-ins, check-outs, and daily Front Office operations
• Coordinate transportation schedules and communicate Pet owner's instructions with theoperational team
• Handle client communication through phone, WhatsApp, and email
• Manage invoices, payments, memberships, and daily attendance records
• Coordinate client updates, photos, videos, and follow-ups regarding boarding, grooming, daycare,and hydrotherapy
• Maintain communication between Front Office and back-of-house teams to ensure smooth dailyoperations
• Handle complaints professionally and maintain a clean, organized, and welcoming reception areaIdeal Candidate
• A genuine passion for Dogs, Cats, and animal welfare is essential
• Minimum 2 years of experience in a receptionist, Front Office, administration, or similar role
• Experience in the pet industry is preferred
• Strong communication and relationship-building skills
• Excellent English communication skills
• Organized, responsible, and able to multitask
• Positive attitude, smiling personality, and team-oriented mindsetSalary & Benefits
• Basic Salary(4500 AED - 6500 AED) + Commission
• Medical Insurance
• Company Benefits
• Career growth opportunities within the companyJoin Our TeamIf you are passionate about Pets and would like to grow in a positive and professional environment,we’d love to hear from you