Digital Commerce Manager | Online Marketplace Specialist

🛒 We’re Hiring: Digital Commerce Manager | Online Marketplace Specialist🕒 Employment Type: Full-Time💼 Level: Mid-Level to SeniorWe are seeking a commercially driven Digital Commerce Manager | Online Marketplace Specialist to manage and grow online sales channels, marketplace operations, and digital commerce initiatives. This role combines e-commerce strategy, marketplace management, product merchandising, campaign execution, sales analytics, and operational optimization to drive online revenue, improve customer experience, and strengthen digital channel performance.🎯 Key Responsibilities

• Develop and execute digital commerce strategies across online stores and marketplace channels.
• Manage day-to-day operations of online marketplaces and e-commerce platforms.
• Oversee product listings, pricing, inventory availability, promotions, and content accuracy.
• Optimize product titles, descriptions, images, keywords, categories, and attributes for better visibility and conversion.
• Monitor online sales performance, traffic, conversion rates, average order value, and revenue.
• Analyze marketplace data to identify growth opportunities and performance gaps.
• Develop and execute marketplace campaigns, promotions, vouchers, bundles, and seasonal initiatives.
• Coordinate with Marketing teams on digital campaigns and customer acquisition activities.
• Monitor competitor pricing, product launches, promotions, reviews, and marketplace positioning.
• Develop strategies to improve product rankings, search visibility, traffic, and sales performance.
• Manage promotional calendars and ensure campaigns are executed accurately and on schedule.
• Monitor inventory levels and coordinate with Supply Chain and Operations teams to prevent stock shortages or excess inventory.
• Collaborate with Procurement and Warehouse teams to maintain appropriate product availability.
• Analyze product performance and identify high-performing, underperforming, and seasonal products.
• Recommend pricing, assortment, promotional, and merchandising strategies based on sales and market data.
• Monitor customer reviews, ratings, feedback, and purchasing behavior.
• Identify customer experience issues and coordinate corrective actions with relevant teams.
• Manage marketplace operational requirements, service levels, and platform policies.
• Coordinate order processing, fulfillment, returns, refunds, cancellations, and customer service workflows.
• Work with marketplace representatives, platform account managers, agencies, and external partners.
• Evaluate marketplace opportunities and identify potential new digital sales channels.
• Support onboarding and expansion into new online marketplaces and e-commerce platforms.
• Develop digital merchandising standards to ensure consistent brand presentation across channels.
• Coordinate product launches and ensure new products are properly listed, promoted, and monitored.
• Track marketplace advertising performance and optimize campaigns based on return on investment and commercial objectives.
• Prepare weekly and monthly reports covering sales, traffic, conversion, campaign performance, and marketplace KPIs.
• Build dashboards and analytical reports to support digital commerce decision-making.
• Identify opportunities to automate repetitive marketplace and e-commerce processes.
• Work closely with IT and technology teams on platform integrations, data feeds, APIs, and system improvements.
• Ensure digital commerce activities comply with internal policies, marketplace requirements, and applicable business standards.✅ Requirements
• Bachelor’s degree in E-commerce, Business, Marketing, Digital Marketing, Retail Management, or a related field.
• Proven experience in e-commerce, marketplace management, digital commerce, online retail, or a related discipline.
• Experience managing online marketplaces and digital sales channels.
• Strong understanding of e-commerce operations, online merchandising, and marketplace business models.
• Experience managing product catalogs, listings, pricing, promotions, and inventory.
• Strong understanding of conversion optimization and online customer journeys.
• Experience analyzing sales, traffic, conversion, product, and customer-performance data.
• Familiarity with major marketplace platforms and e-commerce management systems.
• Experience with Shopify, Magento, WooCommerce, marketplace seller centers, or equivalent platforms is advantageous.
• Knowledge of digital advertising platforms and marketplace advertising tools is preferred.
• Strong understanding of SEO, product search optimization, digital merchandising, and online content management.
• Experience using Google Analytics, Excel, Power BI, Tableau, or similar analytical tools.
• Strong commercial awareness and understanding of revenue, margins, pricing, and promotional performance.
• Ability to analyze competitor activity and marketplace trends.
• Experience managing marketplace campaigns, promotions, discounts, and seasonal sales events.
• Strong inventory and order-management awareness.
• Understanding of fulfillment, logistics, returns, refunds, and customer-service processes.
• Strong problem-solving and analytical abilities.
• Excellent project management and organizational skills.
• Ability to manage multiple products, campaigns, platforms, and deadlines simultaneously.
• Strong communication and stakeholder-management skills.
• Ability to collaborate with Marketing, Sales, Operations, Supply Chain, Finance, IT, and Customer Service teams.
• Strong attention to detail and accuracy.
• Customer-focused mindset with a strong understanding of online shopping behavior.
• Experience in retail, consumer goods, SaaS, electronics, fashion, beauty, or other digital commerce industries is advantageous.
• Relevant certifications in e-commerce, digital marketing, analytics, or marketplace management are beneficial.🌟 What We Offer
• Competitive salary and comprehensive employee benefits.
• Opportunity to manage and grow digital commerce and marketplace channels.
• Exposure to e-commerce platforms, online marketplaces, digital marketing, and retail technology.
• Professional development in e-commerce strategy, marketplace management, and digital growth.
• Opportunities to work with Marketing, Sales, Operations, Supply Chain, Product, and Technology teams.
• Training and support for relevant digital commerce and professional certifications.
• Opportunities to lead marketplace expansion and digital transformation initiatives.
• Access to modern e-commerce analytics and marketplace management tools.
• Recognition for successful campaigns, revenue growth, and operational improvements.
• Career progression toward Senior Digital Commerce Manager, Marketplace Manager, E-commerce Director, Digital Commerce Lead, or Head of E-commerce.