General Manager

General Manager, Asset Management CompanyTerraStakes | Dubai, United Arab Emirates | HybridAbout TerraStakesTerraStakes is a UAE-based real estate tokenization and investment company. We are building a regulated platform that gives retail and institutional investors access to institutional-grade real estate through digital instruments, with the governance, disclosure and investor protections expected of a licensed financial business. The company is at the pre-licence stage and is assembling its leadership team ahead of its first offering.About the roleThe General Manager (GM) leads the Group's real estate asset management company and is responsible for the operational performance and value of the assets under management, working with the Chief Investment Officer (CIO) across the full investment cycle: sourcing, acquisition and onboarding, operation, and disposal. The GM owns the physical assets, sets budgets and NOI and occupancy targets with the CIO, oversees facilities management, leads leasing and rent collection, builds a technology-driven tenancy platform, keeps every asset compliant with UAE real estate law, and builds the asset management team.Key responsibilities1. Strategy and business planning

• Build long-term strategies and asset-level business plans for each asset class, in line with the KPIs set by the CIO.
• Track rents, supply, tenant demand and operating cost benchmarks; flag underperforming assets early with corrective plans.
• Put in place the contractual framework and service level agreements for the asset management business.2. Budgets, NOI and occupancy
• Set annual OPEX and CAPEX budgets and NOI and occupancy targets with the CIO; deliver against them, explain variances and reforecast.
• Work with Finance on service charges, cost allocation and asset-level cash flow, including cash available for distribution to investors.3. Asset performance and value enhancement
• Grow NOI through rent optimization, renewals, tenant mix, ancillary income and cost control.
• Define the scope and income plan for specialized asset classes and hold asset operators to their KPIs.
• Run CAPEX and value-enhancement projects (refurbishment, repositioning, energy efficiency) on time and within budget.
• Set FM scopes, SLAs and KPIs; benchmark FM costs annually and re-tender where needed; survey tenants on service quality.4. Physical asset and facilities management
• Keep assets safe, maintained and compliant with building, health and safety and fire and life safety rules.
• Tender and manage FM and service contracts with Legal; run preventive maintenance, condition surveys and asset registers.
• Manage insurance, incidents and claims with Finance and Legal.5. Leasing, tenancy and rent collection
• Lead leasing strategy, broker management, lease negotiation and tenant retention.
• Run tenant due diligence and onboarding in line with UAE AML/CFT and sanctions requirements, with Compliance.
• Own the tenancy lifecycle (Ejari or equivalent, renewals, rent reviews under rent increase rules) and rent and service charge collection, arrears and deposits.
• Manage disputes, defaults and evictions with Legal, including before the Rental Dispute Centre.6. Technology-driven tenancy platform
• With the Technology team, build a platform for tenant onboarding and digital KYC, online leases, automated invoicing and collection, arrears tracking, maintenance requests and tenant self-service.
• Integrate it with the Group's platform and finance systems so rental and operating data flow into investor reporting and distributions; select PropTech vendors and ensure UAE data protection compliance.7. Regulatory compliance, licences and permits
• Lead the Company's licensing with DET, RERA and other UAE authorities, and act as the primary contact with DLD, RERA, Dubai Municipality, Civil Defence, utilities and equivalent authorities in other Emirates.
• Obtain and renew all licences, permits and approvals for each asset, with a compliance calendar; coordinate with owners' associations and master developers.
• Support the Group's regulatory and investor disclosure obligations with Legal and Compliance.8. Reporting
• Report monthly, quarterly and annually on NOI, occupancy, collections, OPEX and CAPEX, leasing, providers and risks, consolidated for the CIO, leadership, the Board and investors.
• Set reporting standards and data controls, and escalate material events promptly.9. Team building and leadership
• Build the asset management function from the ground up: structure, policies, systems and controls.
• Recruit and lead teams across asset, property and facilities management, leasing and tenant services, including specialized segment teams, and manage the Company's operating budget.10. Sourcing, acquisitions and disposals
• Support the CIO in sourcing assets, including off-market opportunities, and screen them from an operating perspective.
• Provide operational and technical due diligence and validate rent, occupancy, OPEX and CAPEX assumptions.
• Lead onboarding of acquired assets and prepare assets for disposal, including data rooms, buyer due diligence and handover.RequirementsEssential
• Bachelor's degree in Real Estate, Engineering, Business, Finance or a related field; a Master's in Real Estate or RICS, CCIM or IREM (CPM) highly preferred.
• 10 to 15+ years in real estate asset or property management, with at least 5 in senior leadership and substantial hands-on UAE experience.
• Proven record of improving NOI, occupancy and value across income-producing portfolios.
• Strong OPEX and CAPEX budgeting, NOI forecasting and performance reporting.
• Experience procuring and managing FM and service providers against SLAs and KPIs.
• In-depth knowledge of UAE real estate law and working relationships with DLD, RERA, Dubai Municipality and other authorities.
• Experience implementing or building PropTech for tenancy, rent collection or onboarding.
• Experience building an asset or property management function from the ground up.Preferred
• Exposure to real estate funds, REITs or tokenization, and reporting to institutional investors.Competencies
• Commercial, financial and negotiation strength, balancing strategy with hands-on execution.
• Excellent communication; fluent English, Arabic an advantage.
• Comfortable in a regulated, fast-evolving digital assets and real estate environment.
• High integrity, sound judgment and strong collaboration across functions.Technology and innovationTerraStakes encourages innovation, and applying technology to how assets are run is a strong plus.
• Bring technologies, functions and features that improve performance or cut costs, such as AI-assisted lease abstraction, collections analytics, predictive maintenance, energy monitoring and smart building sensors.
• Propose new tools, features or services at any time and test them with the Technology team.
• Ideas TerraStakes adopts may be developed and commercialized by TerraStakes. IP created in the role is assigned to TerraStakes under its employment terms; contributors are credited, and TerraStakes may agree recognition or reward.
• AI supports, and does not replace, human decisions on tenants, credit, compliance and investors.Succession and continuityThis is a key-person role, and succession is planned from the start.
• Develop at least one internal successor within 12 months, with a named deputy able to cover any absence.
• Keep policies, delegations and registers of licences, contracts, providers and tenancy data current.
• Ensure every registration, bank mandate and signatory has a named alternate, and review succession annually with the CEO and Head of HR.Engagement and compensation
• Senior roles start part-time and convert to full-time when the seed round closes; base compensation for the initial period is deferred on terms agreed in writing before start.
• Compensation is benchmarked to financial services market data for the exact title, as basic salary plus allowances.
• Equity participation in the company's share plan.How to applySend your CV to founders@terrastakes.com with the role title in the subject line. Shortlisted candidates are invited to an initial interview; detailed information follows a mutual non-disclosure agreement at second stage. TerraStakes is an equal opportunity employer.