Guest Relations Executive

One of our client would like to hire a Guest Relations Executive to be the first point of contact for every visitor across its customer zones. The role shall welcome retail customers, contractors and corporate clients, guide each visitor to the right person, offers refreshments, supports the sales team with product information, and keeps all guest areas presentation-ready.

Key Responsibilities

Welcome and direct visitors 1. Greet visitors on arrival in a warm, professional manner. 2. Ask whom the visitor wishes to meet and the purpose of the visit. 3. Escort the visitor to the correct office, showroom area or staff member across the three zones. 4. Inform the relevant staff member of the visitor's arrival and ensure no visitor is left waiting unattended. 5. Guide delivery personnel to the correct receiving person or department. 6. See visitors out at the end of their visit. Hospitality and refreshments 1. Offer water, coffee or tea to visitors on arrival. 2. Serve refreshments and snacks (for example nuts or chocolates) during client meetings. 3. Keep refrigerators at all customer-facing points stocked with chilled water. 4. Keep refreshment stations clean, tidy and well presented. Purchasing and petty cash 1. Purchase snacks, water and refreshment supplies using the floating petty cash. 2. Monitor stock levels and replenish before items run out. 3. Keep receipts and submit expense claims through the company HRMS on time. Sales support 1. Hand out brochures and product literature to visitors. 2. Explain products and services at a basic level and refer detailed queries to the sales team. 3. Capture visitors contact details and enquiry information, and pass them to the relevant salesperson. Events and presentation 1. Attend company events and support guest hosting on the day. 2. Arrange flowers and decorations for events and occasions as required. 3. Keep waiting and meeting areas guest-ready at all times. 4. Maintain the company dress code and a professional appearance. General 1. Report guest feedback or recurring issues to the HR Manager. 2. Perform other related duties as reasonably assigned by management.

Requirements

Essential

• 1 to 3 years of experience in a guest-facing role in a hotel, F&B outlet or showroom (for example hostess, guest relations, waiter or waitress, front office)
• Fluent spoken English
• Available to join immediately
• Able to work a 6-day week and to stand and walk between zones for extended periods Skills and attributes
• Warm, confident and approachable manner with visitors of all backgrounds
• Well groomed, with a professional appearance
• Proactive: notices when guests or meetings need attention without being asked
• Organized and reliable with stock, petty cash and receipts
• Comfortable learning product information and speaking with customers
• Basic smartphone and computer skills