Senior FM Executive

We are looking for a passionate Senior Executive FM who is committed to delivering efficient facilities management operations, maintaining service quality, and enhancing customer satisfaction across assigned assets. You should also have experience in hard and soft services, maintenance and operations management, service provider and contract management, SLA compliance, and stakeholder coordination, along with knowledge of HSE standards and statutory requirements relating to the built environment.This position is a contract role with an initial duration of 12 months and is renewable.Key responsibilities:Conduct daily facilities management operations and monitor hard and soft services, including cleaning, waste management, civil works, mechanical, electrical and plumbing (MEP) works, and specialised services, ensuring compliance with agreed service-level agreements (SLAs).Monitor reactive maintenance requests and ensure service providers resolve issues within agreed SLAs, preparing non-compliance reports and escalating incidents or complaints to relevant stakeholders when required.Conduct regular site inspections and walk-throughs to identify maintenance issues, infrastructure defects, and non-compliance across assigned assets.Support the preparation of annual operating expenditure (Opex) and capital expenditure (Capex) budgets, review quotations, and coordinate work completion requests (WCRs) for management approval.Manage fixed facilities management contracts, including FM services, sewage treatment plant (STP) maintenance, landscaping, and FM infrastructure contracts.Monitor service provider performance, review and certify monthly performance and payment certificates, and conduct regular site inspections and performance meetings to address service delivery issues, HSE requirements, and corrective action plans.Coordinate with business units, contractors, suppliers, and internal departments to address facilities management requirements, technical issues, fit-out activities, and permit approvals.Liaise with the Procurement Department during tendering processes, support the review of vendor submissions, and assist with the issuance of goods receipt notes (GRNs).Coordinate testing and commissioning, defect rectification, and snagging activities during the Defects Liability Period (DLP), working closely with Asset Development teams and contractors.Support facilities management requirements during the design, planning, construction, and handover stages of newly developed assets.Monitor utilities expenditure and support sustainability initiatives and utility cost-saving projects.Work closely with the HSE team to identify operational risks, develop corrective action plans, and ensure timely closure of identified issues.Manage customer complaints and ensure timely resolution to maintain service quality and achieve the department's customer satisfaction targets.Prepare weekly facilities management operational reports and recommend improvements to existing facilities, service delivery, and operational processes.Knowledge, skills & experience:Bachelor's degree in Engineering or Facilities Management is required. A professional qualification in real estate or facilities management, such as IWFM or an equivalent, is an advantage.Practical knowledge of facilities management operations, including hard and soft services, maintenance, MEP, civil works, cleaning, waste management, and specialised services.Experience in service provider management, contract administration, SLA monitoring, contractor performance evaluation, and facilities management operations.Understanding of maintenance and operations management, tendering processes, quotation reviews, and vendor coordination.Knowledge of HSE and QHSE standards and statutory legislation relating to the built environment.Ability to identify operational issues, investigate non-compliance, resolve customer complaints, and implement practical corrective actions.Strong communication, negotiation, interpersonal, and stakeholder management skills.Ability to manage competing priorities, remain calm under pressure, and adapt to changing operational requirements.Strong planning, organisational, problem-solving, and decision-making skills.Availability:Preference will be given to candidates available immediately or within a maximum of 30 days after accepting the offer.We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.We will review your job application within 7 working days. Should your profile fit the requirements of the role, a consultant from Edari will be in touch with you to get a deeper understanding of your profile, discuss the role in more detail, and explain the potential next steps.