Travel Coordinator

🚨 We're Hiring: Ground Handling Agent (DMC / Travel Operations) – Dubai, UAEDubai-based destination management company specialising in bespoke travel and event logistics for corporate clients, is looking for a Ground Handling Agent to join their travel desk.📍 Location: Dubai, UAE (office-based, full time)👤 Reports to: Travel Branch Manager🔹 Key Responsibilities

• Book hotels and accommodation at volume, confirming room category, board basis, bedding configuration, cancellation deadline and payment terms in writing
• Support group and event room blocks, including rooming lists, name changes, release schedules and attrition deadlines
• Arrange airport transfers, chauffeur services, car rental and inter-city transport, including multi-vehicle group movements
• Coordinate arrivals and departures against flight timings with realistic margins
• Build client itineraries that bring accommodation, transport, activities and flights together as one plan
• Act as the day-to-day contact for corporate clients, travellers, hotels and ground suppliers
• Obtain and compare supplier quotations and maintain supplier records
• Check supplier invoices against confirmed bookings
• Apply visa, passport validity and entry requirement checks for every routing
• Maintain complete booking files from brief to final invoice✅ Requirements
• 1–3 years of hands-on booking experience in a travel agency, DMC or tour operator, or on the hotel side in reservations, groups, events or sales
• Working knowledge of hotel products: room categories, board basis, cancellation and release terms, and group blocks
• Exposure to how a destination management business operates (inbound clients, ground arrangements)
• Proven ability to manage multiple live files at once without losing accuracy
• Working proficiency in hotel booking platforms, supplier extranets or consolidator portals
• Good Excel skills for trackers, rooming lists and manifests
• Comfortable dealing directly with hotels and suppliers by phone and in writing
• Strong client-service mindset with real attention to detail
• Articulate and well spoken in English, with clear written communication
• Team-oriented, open to feedback and willing to learn (including flight booking)
• Willing to provide rostered out-of-hours and weekend cover during event season
• UAE national or holder of a valid transferable UAE residence visa
• Minimum secondary school; a diploma or degree in travel, tourism, hospitality or business is preferred⭐ Nice to Have
• Experience with a recognised DMC or travel agency in the UAE market
• A mix of agency/DMC and hotel-side experience
• Amadeus, Sabre or Galileo (training provided if not)
• IATA or equivalent travel qualification
• Experience with rate contracting or group block administration
• Existing contacts with hotel chains or properties in the UAE
• Experience supporting corporate accounts or working to a live event calendar
• Arabic language#hiring #dubaijobs #uaejobs #travel #DMC #hotelreservations #tourism #hospitalityjobs #travelindustry #reservations